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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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<indicator name="Configuring">[[File:menu-configure.svg|link=:Category:Configuring|30px|Back up to the Configuring Category]]</indicator>
The Home::1 tariff is an ideal tariff for home users who want a simple fixed-usage service from AAISP. More details as to what is offered and the pricing can be found on the main website:▼
<indicator name="Front">[[File:Menu-cog.svg|link=:Category:Line Settings|30px|Back up to the Broadband Line Settings]]</indicator>
▲The '''Home::1''' tariff is an ideal tariff for home users who want a simple fixed-usage service from AAISP. More details as to what is offered and the pricing can be found on the main website:
=Quota=
The Home::1 has a quota amount per month which you choose when ordered and can change during the life of the service. There is also a quota bonus of half of the unused quota from the previous month being added to the next. When the quota is reached the line will go slow and use quota from the next month or it can be set to automatically apply a top-up (and charge for it) More details below... (We used to have an option to block lines when quota was reached, but this was removed in June 2022)
Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.
==How to Change the monthly quota==
If the top up Action is set to Slow
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
{{CPbox|#Click on the line you want to topup
#Click on the Top Up button}}
==How to view remaining Quota==
It can be viewed from the [
The figure on the homepage is a real time counter of the usage, this may differ slightly from the stats on the [https://control.aa.net.uk/ Control Pages] as the control pages uses data that is only updated hourly.
▲It can be viewed from the [http://aa.net.uk/login-clueless.html control pages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:
The quota figure on the homepage can also be viewed as an svg image using the URL: https://quota.aa.net.uk you can request a json or plain text version too, eg:
<SyntaxHighlight lang=bash>
curl -L https://quota.aa.net.uk --header "Accept: application/json"
curl -L https://quota.aa.net.uk --header "Accept: text/plain"
wget https://quota.aa.net.uk --header="Accept: application/json" -q -O -
wget https://quota.aa.net.uk --header="Accept: text/plain" -q -O -
</SyntaxHighlight>
==Usage Tracking==
On the control pages we show your upload and download usage by hour, day, month and more - see the [[Usage]] page for more details.
==Quota Warnings==
We can send an email when the quota reaches a certain point. You can edit this on the [https://control.aa.net.uk/ Control Pages]. We'll then also email when the quota runs out. (as of June 2022)
==Quota Top up Options==
The [https://control.aa.net.uk/ Control Pages] will show you your quota, and remaining usage as well as a couple of options that you can set.
[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]
!Action
!What happens when Quota reached
!How to
|-
!Block
|This option was removed in June 2022 and lines set to go slow instead.
|
|-
!Slow
|The line speed will be
|You can top up from the Control Pages (see
|-
!Auto-bill
|When the quota is reached, the system will issue a
|n/a (It's automatic)
|}
==Quota on Bonded/Multi-line Home::1 Lines==▼
▲==Top up before it runs out==
===Overview===
▲[[File:Topup50GB.png|none|frame|Top up button]]
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience. ▼
*Multiple lines on Home::1 lines need to be on the same login (e.g. example@a)
▲If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. Any unused usage from a top up is carried over to the next month.
*They will all be given a different line number (e.g. example@a.1, example@a.2 etc.).
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
===Balancing===
▲==Quota on Bonded Home::1 Lines==
From a user's perspective, this means that you don't
▲The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff.
In our example case, if asymmetric speeds and/or per-line
▲Quota is calculated per-line, but shared between all lines in a bonded set. There is a process called "balancing", which takes the total quota for the bonded set, and splits it equally between the lines in the set.
If you apply a top-up before you run out of quota, this is only applied to one line. The expectation is that balancing will spread the top-up among your lines as needed.▼
▲From a user's perspective, this means that you don't hit your "quota reached" action (block/slow/auto-bill) until you have completely run out of quota across your set of lines. However, there can be confusing states where (e.g.) you have a total of 25GB quota left, shown to you as line 1 having 20GB quota and line 2 having 5GB quota. Don't panic; when the line with 5GB quota runs out of quota completely, balancing will kick in and adjust the situation.
[[Category:Line Settings]]
▲In our example case, if asymmetric speeds and/or per-line [[IPv6]] routing means that you use 10GB on line 1, and 5GB on line 2, you'll hit the point where you have one line with 10GB quota and another line with 0GB quota. Balancing will detect this, and rearrange so that you have 5GB per line. If you then use 5GB on line 1 and 1 GB on line 2, balancing will kick in again, and give you 2GB per line. This will continue until you run out of quota, and your out-of-quota action (block/slow/auto-bill) will kick in.
[[Category:Configuring]]
▲If you apply a top-up before you run out of quota, this is only applied to one line. The expectation is that balancing will spread the top-up among your lines as needed.
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