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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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== Things to figure out ==
Dealing with audio problems can be tricky, we need to identify as much detail about when the problems happens to aid investigation.
* Exactly how is audio affected? gaps, garbled, delayed, silence after a few minutes, etc.▼
** Our call recording software has a large jitter buffer and rearranges out of order packets, so bear in mind it is possible for a garbled call to have a perfect call recording.▼
* Is the audio problem present on 'internal to A&A' calls - eg, if you call another A&A number such as our technical support. Or is it only affecting calls that are sent outside of A&A▼
* If only mobiles, is it specific to a particular carrier, eg onle EE, or Three, etc▼
* Is the audio problem heard on both sides of the call, or just one? Which side?▼
* If problem is outbound, then A&A Support can provide details on how to test making calls via the different upstream carriers that we use.▼
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| '''Just incoming or outgoing calls,''' || ...Or on both? Knowing the direction us useful
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== Things to investigate ==
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