ADSL Checks: Difference between revisions
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If you find a problem with the phone line in any way then you need to report to us. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing a underlying phone line issue usually resolves any broadband issues you may be experiencing.
It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an
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If you find a problem with the phone line in any way then you need to report to your telephone service provider. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing a underlying phone line issue usually resolves any broadband issues you may be experiencing.
It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an
Unfortunately, even in these cases, if the phone line is faulty then the phone line provider will still need to be contacted and a fault reported to them. If the phone line provider is BT, then a fault can be reported [https://www.bt.com/faults online] or by calling them.
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