Slow FTTP: Difference between revisions
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When reporting a slow connection fault to us it is always useful to have some background information. Answering these questions will help us get a better understanding of the story:
# Describe what is slow.
# When did the connection become slow (the date)?
# Can you think of any change that happened at the time the connection started to be slow?
# Was the connection slow with a previous ISP? If so, what was the story there?
# Have you already had engineers out to investigate? If so, what did they say?
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