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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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There are various styles of telephone socket, most are "NTE5". This page aims to explain the various forms of this socket. NTE stands for 'Network Termination Equipment', 5 relates to the version number.
===NTE5C===
BT started using the NTE5C sockets in 2016, and by October 2016 most new phone line installations were with this new style. The socket is curved rather than flat on the front face, and the lower section can be removed by simply un-clipping it - there are no longer screws holding the cover in place. There is still a test socket under the lower section.
=== Non-NTE5 ===
=== NTE5 ===
This is the 'standard' socket that Openreach will install, it has been the standard since the
=== VDSL Faceplate ===
With an engineer installed FTTC (aka VDSL, BT Infinity) a VDSL faceplate is sometimes installed. The socket at the top is a RJ11 socket and should be connected to the FTTC modem or router. The
=== Service Specific Faceplate ===
The lower front half provides a BT socket and an RJ11 socket for your DSL modem.
=== Unfiltered Broadband Faceplate (Installed) ===
*See: [[File:Telephone Socket Guide.pdf|thumbnail]]
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