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Here is some information about how [http://www.aa.net.uk AAISP] use '''Twitter'''...
http://twitter.com/AAISP
==Status=Mastodon Postsinstead===
See: https://social.aa.net.uk/@aaisp
Posts and updates from our status page are posted to Twitter in realtime.
==System Updates via Twitter== ▼If a twitter ID has been given to us, we'll send Direct Messages to customers via twitter regarding things such as order progress and line faults and up/down messages.
'''You do need to follow AAISP on twitter for us to send you direct messages'''
We will also send Direct Messages via twitter during faults to keep you updated.
===Status Posts===
===Adding your Twitter ID to our systems=== ▼No longer posted.
The new order process will ask for your Twitter ID.
Also, on Clueless, clicking on your ADSL login (eg abc@a) you then have a box to enter/edit your twitter ID, and will also have options for how we contact you via twitter (as well as email and SMS)
▲===System Updates via Twitter ===
If we have a mobile number and a Twitter ID, we'll use Twitter to send a message rather then sending a SMS.
No longer posted.
▲===Adding your Twitter ID to our systems===
This feature has been removed.
===Contacting AAISP via Twitter===
You can contact us via twitter - it's not often the easiest way to get in touch - but we do have staff who look out for messages during office hours, and staff will get notified in our internal IRC channel.
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