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VoIP - Recording Calls: Difference between revisions
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Changes to document which side of the call is on left and right.
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When making a call from an AAISP number with call recording enabled the external receiving party is on the left channel and the AAISP originating caller is on the right channel.
When receiving a call on an AAISP number with call recording enabled the receiving AAISP party is on the left channel and the external originating caller is on the right channel.
===Warning Message===
==Turning off recording mid-call==
Optionally calls are recorded.
[[File:Snom-record-key.png|thumb]]▼
However, there are occasions when you do not want a call recorded, e.g. when people give credit/debit card details.
Here is a simple guide to controlling call recording on the phones.
#You need a SNOM with a "Record" button or have configured your phone as below. If you don't have a record button, one of the general purpose buttons can be re-programmed to be a record button (as for help if needed).
#Pressing the record button the first time will turn "on" recording, which is somewhat pointless as recording is already on - all that happens is a round record icon comes on the screen.
#Pressing a second time turns "off" call recording, removing the icon. As recording is being turned off you also get a low beep when you press it this time, and so does the other person.
#If you press again, it starts another call recording and give a high beep, you can repeat starting and stopping of recording as necessary. This means that, if you are part way through a call, and want to stop recording, you press the record button twice, i.e. until it beeps and the icon goes away.
▲[[File:Snom-record-key.png|thumb|Record button config on a SNOM D305]]
To set this up on your phone you need to configure the phone to send a SIP INFO 'record: on'/'record off' message.
Some phones, e.g. some of the SNOM phones have a dedicated 'Record' button. If you've not got a 'Record' button then it should be possible to set up one of the other buttons to do this job instead.
For example, on a SNOM D305 phone, which doesn't have a dedicated Record button, this is done under the 'Function Key' settings in the web interface. You can set say the 'voicemail' key to be the record key by setting:
*Type = Key event
*Number = Record
The phone will then send SIP 'Record: on' and 'Record: off' messages when pressed and a beep will be heard on the call when recording is toggled.
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