VoIP How to: IVR and Voicemail Example: Difference between revisions

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As it happens, the 24 hour contact is a SIP telephone and the office runs from a mobile phone. ==Call Diagram:== We can represent this example as a simple flow chart: [[File:VoIP-Example-IVR.svg\|~~500px~~600px\|Flow diagram of call]] ==Overview of configuration== We can expand the flow chart a little to better explain how the numbers are going to be used: [[File:VoIP-Example-IVRb.svg\|~~600px~~700px\|Further flow diagram of call]] ==Number Configuration: 123001== #Click the 'Incoming Tab' #Set it to always to go voicemail #Fill in the Also-rings so that 1 goes to 123002 and 2 goes to ~~123002~~123003. #'''Mandatory''': Enter a 'fail' number, as 123001 - this will be used as the default number to call if no digits are keyed by the caller #Click Save #Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message #Click on the Number: 123003 ===Configure Redirect:=== #Click the Incoming tab #Enter in 456789 as the first "Also Ring" #Click Save ===Configure the time Profile=== #Click the Incoming tab #Click "Edit time profiles": #Click Save ===Voicemail:=== #Click the Incoming tab #Set "Voicemail" to be "On Fail/Busy" (this will catch calls out of hours) #Click Save ==~~Also~~ See: also== [[VoIP - Call Gate]] [[Category:~~VoIP_How_to~~VoIP How to\|Redirect]]