Staff do take part in the
irc channel, but it can be quite lively from time to time. If you want to get the attention of a member of staff then use the word staff which the staff stalk. Staff generally have names starting AA-. It helps to say if you need sales, support or accounts as well.
=Using the Web based IRC Client=
Pick a nickname, and then click Start. You will then be in the main IRC Channel with all the other staff and customers. At this point you may ask for staff or simply ask a question to whole channel.
Staff generally have names starting '''AA-'''. It helps to say 'tech staff', 'sales staff' etc. if you need sales, support or accounts as well.