https://support.aa.net.uk/api.php?action=feedcontributions&user=Aa-shaun&feedformat=atomAAISP Support Site - User contributions [en-gb]2024-03-28T14:37:05ZUser contributionsMediaWiki 1.39.5https://support.aa.net.uk/index.php?title=High_email_usage&diff=17146High email usage2023-12-22T08:16:45Z<p>Aa-shaun: /* High usage */</p>
<hr />
<div>Our email services cater for individual home users right through to huge corporates. The service allows unlimited email addresses and aliases within a domain. You can send and receive as much email as you like.<br />
<br />
The service also includes spam checking on inbound email, an essential feature to manage the amount of email you receive.<br />
<br />
However, it is clearly not fair for the same price to apply for a single home user with one mailbox, and a large corporate with thousands of busy mailboxes. So we have some additional charges which can apply if you are a heavier user of email.<br />
<br />
The extra charges apply to the whole domain, not per mailbox. There are no charges based on number of mailboxes.<br />
==Storage==<br />
<br />
IMAP mailboxes hold email on the server (our servers). This is very useful and allows the same mailbox to be used from multiple computers seamlessly. Using POP you can also tell your email client to leave mail on the server (usually with a time limit).<br />
<br />
If the total storage of email on mailboxes for a domain exceeds 1GB then we make an additional charge for each additional GB, or part, stored. This is based on the peak mailbox usage in the month added together for the domain. You can see this on the control pages.<br />
<br />
The charge for each extra GB is only £1.20/GB<br />
==High usage==<br />
<br />
Your domain is classified as light usage, standard or high usage based on the amount of email you receive for the whole domain. Only email to valid mailbox addresses or aliases count.<br />
<br />
To be fair, we meter total validly addressed received and spam checked emails (pass or fail) for the domain each month, and we email you if the level is higher than your current classification. Only after three months of usage that are higher than your classification do we change your classification to standard or high usage. That way you get plenty of warning. Only then is the usage charge applied from your next bill.<br />
<br />
Light usage email services cost £1.20 pcm. This includes us processing up to 5,000 emails per month, and you have to exceed this for three months in a row to be re-classified.<br />
<br />
Standard email services cost £6.00 pcm. Standard usage includes us processing up to 10,000 emails per month, and you have to exceed this for three months in a row to be re-classified.<br />
<br />
High usage email service costs £120.00 pcm.<br />
<br />
The emails are counted if we receive them for a valid email address (mailbox or alias). We do not count emails that are to invalid addresses only.<br />
<br />
If you are classified as standard or high usage, then you are automatically re-classified to a lower level if you process fewer emails over a period of 3 months. However, please contact us if you think your email usage has changed significantly and we will be happy to change your usage level from your next bill.<br />
Avoiding extra costs<br />
<br />
A typical light home user will not see extra costs even if the whole family have separate mailboxes.<br />
<br />
To avoid storage charges, do not keep old emails that you do not need. You can set your Trash folder to delete old emails automatically. Keeping your mailboxes within 1GB avoids any charges.<br />
<br />
To avoid high usage charges, set up email addresses and aliases specifically rather than using a wildcard which will attract a lot of junk and spam. Avoid posting your email address on web sites or giving it out publicly.<br />
<br />
Remember, to be regraded as a higher level email user you have to have high incoming emails for three months and get warnings every month. If you know you will be a high user you can tell sales at the start if you prefer.<br />
<br />
==Tertiary-mx.co.uk==<br />
Email sent through our backup mail server, tertiary-mx.co.uk is not counted towards this usage.</div>Aa-shaunhttps://support.aa.net.uk/index.php?title=Mailboxes&diff=15791Mailboxes2022-05-17T13:11:48Z<p>Aa-shaun: /* New Mailbox */</p>
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<div><indicator name="Faults">[[File:Menu-emailadd.svg|link=:Category:Email Features|30px|Back up to the Email Features Category]]</indicator><br />
<br />
=Email Address=<br />
We provide email services to anyone, so a DSL line is not required to make use of our email services. There is no limit to the number of Mailboxes, and there is no charges for additional mailboxes. (Billing for incoming email is based on number of emails and space used. More details on the website: http://aa.net.uk/domains-email.html<br />
<br />
=New Mailbox=<br />
With A&A you can have as many Mailboxes as you like. To create a mailbox:<br />
<br />
#you'll need to login to the [https://control.aa.net.uk Control pages] using your xxx@a username and password.[[File:Domain-login.png|none|400px|thumb|Domain Login]]<br />
#Once logged in, you'll see your domain listed [[File:Clueless-domains-list.png|none|400px|thumb|Domain List]]<br />
#You can then click on the Email Setup link to the right of the domain.<br />
#On this page you'll see a list of your Mailboxes, the storage they are using and a form to create a new Mailbox [[File:Clueless-email-addmailbox.png|none|400px|thumb|New Mailbox Form]]<br />
#*You can enter in a password yourself, or click Make Password to have one generated for you.<br />
#*The Reminder box can be used for a reminder, as once saved you won't be able to view the password.<br />
#*Valid characters for mailbox username are '''''a-z''''', '''''A-Z''''', '''''0-9''''', '''''.''''', '''''-''''' and '''''_'''''. We don't allow '''''+''''' but there's an alternative setup for suffix routing [https://support.aa.net.uk/Sieve-Example:Move_email_to_a_suffix_folder here].<br />
#You can now use the username and password to collect email.<br />
<br />
For instructions on setting up an email client, please see this page: [[Email Clients]]<br />
<br />
<br />
----<br />
<br />
=Mailbox Settings=<br />
Once a mailbox is created, they have various settings...<br />
<br />
==Extra Mailbox Settings==<br />
There are a number of extra settings that can be set on a per Mailbox basis.<br />
These settings are also able to be accessed by logging in to the control pages with the Mailbox username and password details.<br />
<br />
===Spam Score Settings===<br />
We give the email a score. If the score if very high we reject it. If it is very low if goes in to your mailbox. In between we put [SPAM] in the subject and will put it in your mailbox. These score thresholds can be set on a per Mailbox basis.<br />
:[[File:Clueless-email-spamsetttings.png|none|600px|thumb|Expire and Archive Settings]]<br />
<br />
===IMAP Expire and Archive Settings===<br />
With IMAP, your email is stored on our servers, with these Expire and Archive settings we can manipulate your emails and move them around...<br />
:[[File:Clueless-email-expire-settings.png|none|700px|thumb|Expire and Archive Settings]]<br />
*'''Trash expire:''' Once you move email in to your Trash folder, we can automatically delete them for good after so many days.<br />
*'''SPAM expire''' - same as above, but we'll delete email in your spam folder after so many days <br />
*'''Archive Settings''' - You can select the age at which a message is archived (i.e. keep a week/month/3-month/year worth of email), and how to archive it (i.e. move in to a folder based on the year, or year and month folders) This is useful to keep your Inbox from filling up with lots of old email, and will speed up access to your Inbox. Archiving will run overnight and will only apply to messages in the Inbox that are read. The subfolders ('Archive', years and months) will be created by the system for you. This is intended to be used for IMAP users, as with POP3 messages are not normally stored on the server. The date used is the date the message was received by us, not the date the message was sent by the sender.[[File:Email-archive-folders.png|none|Expire and Archive Settings]]<br />
<br />
=== Auto-responder Settings===<br />
The email servers have an auto responder feature. The options are set from the 'Mailbox' page (where you change your Mailbox password on the Control Pages.). This could be useful if you are on holiday etc.<br />
:[[File:Clueless-email-autoresponder.png|none|700px|thumb|Expire and Archive Settings]]<br />
<br />
There are a few options to customise how it works, as follows:<br />
*'''Enabled:''' Simply switch on or off the auto responder.<br />
*'''Date Range:''' Choose when the auto responder is active - i.e. put in the date range that you are away, or leave the date range really wide to always reply. For the auto responder to be active, tick the 'Enabled' check box and set the dates to be in range.<br />
*'''Message:''' This is the message that is sent out.<br />
*'''Repeat:''' You have some control over how often the message is repeated. You may not want to send an auto response every time the same person emails you - here you can restrict the system to send only once in a period of time. e.g. only send one message in a 7-day period. You can also use 0 to only send one message, or 1 second will always send a message. (as long as they are at least 1 second apart!)<br />
*The system tries not to reply to email that shouldn't have an auto response sent - messages such as spam, mailing lists, other auto responders etc. - however please let Support know if you notice a problem with this.<br />
<br />
==Email Usage==<br />
The standard email service includes 1 gigabyte of storage and processing of up to 5,000 emails a month. If these limits are reached then advisory emails will be sent to the account owner. More details on the [http://aa.net.uk/domains-email.html AA website]. The control page will list the space each of your mailboxes is using - this is updated on a daily basis.<br />
<br />
==Help with Other Email Features==<br />
<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:Email Features</ncl><br />
<br />
<br />
[[Category:Email Features]]</div>Aa-shaunhttps://support.aa.net.uk/index.php?title=Help_Choosing_A_Router&diff=15166Help Choosing A Router2021-06-01T15:37:31Z<p>Aa-shaun: 3/4g</p>
<hr />
<div><indicator name="Routers">[[File:menu-router.svg|link=:Category:Routers|30px|Back up to the Routers Category]]</indicator><br />
<br />
==What would AAISP recommend as a router/Modem?==<br />
<br />
AAISP customers are free to use their own routers if they wish. This is a table of the routers/modems that AAISP sell, and their features:<br />
<br />
<center><br />
{| class="wikitable"<br />
|- <br />
!<br />
!ZyXEL VMG1312-T20B <br />
!Technicolor DGA0122 <br />
!FireBrick 2900<br />
|-align="center"<br />
|<br />
|[[Image:vmg1312-t20b.png|180px|link=:ZyXEL- VMG1312-T20B]] <br />
|[[File:DGA0122-rear.png|300px|link=Category:Technicolor DGA0122]] <br />
|[[File:FB2900.jpg|600px|link=:Category:FireBrick]]<br />
|-<br />
!Specs<br />
!4 port, wifi, FTTC, ADSL, Bridge modem<br />
!4 port, 2.4ghz and 5ghz wifi, FTTC, ADSL, Bridge modem, analogue phone compatible<br />
!4 (5) port Ethernet Router, fallback and line bonding, IPv4 & IPv6 firewalling, port mapping, and traffic shaping<br />
|-<br />
!Summary<br />
|<br />
(T20B for short!) A consumer grade router which ideal for home use or for small offices. <br />
|<br />
(T'Color for short!) Our higher specification standard router. If you want better range, you can use 2.4 GHz. If you need higher performance or speed, you can use the 5GHz band. The 5GHz band, has the potential to cut through network clutter and interference to maximize network performance.<br />
|<br />
(FB for short!) The FireBrick 2900 is a router, bonding box and traffic shaper. It can act as a SIP PBX, VPN tunnel endpoint and concentrator. Most commonly it is used as a general purpose network appliance in office environments, or for customers that would like to bond 2 or more circuits.<br />
|-<br />
!Ideal for:<br />
|<br />
*Home use<br />
*Small office<br />
*All-in-one unit<br />
|<br />
*ADSL1, ADSL2+<br />
*VDSL (FTTC)<br />
*FTTP<br />
*Good WiFI<br />
*VoIP PBX capabilities<br />
|<br />
*Flexible and feature-packed router<br />
*Advanced features such as 4G fallback, bonding etc.<br />
|-<br />
!Not so good points for:<br />
|<br />
*FTTP<br />
*G.FAST<br />
*Plugging in to a Modem (there is no Ethernet WAN port)<br />
*WiFi is 2.4 GHz only<br />
|<br />
Steeper learning curve, as you'd probably expect from a router of this level (but A&A can help support)<br />
|<br />
*No WiFi capabilities<br />
*Needs a separate Modem for WiFi<br />
|-align="center"<br />
!Configured by AAISP<br />
|[[File:tick.png|center]]<br />
|[[File:tick.png|center]]<br />
|[[File:tick.png|center]]<br />
''Sometimes an extra charge is applied''<br />
|-align="center"<br />
!ADSL/ADSL2+<br />
|[[File:tick.png|center]]<br />
|[[File:tick.png|center]]<br />
|[[File:tick.png|center]]<br />
''Will require a Modem, such as the T20B or Vigor 130 (any ADSL Modem)''<br />
|-align="center"<br />
!FTTC<br />
|[[File:tick.png|center]]<br />
|[[File:No.png|20px|center]]<br />
|[[File:tick.png|center]]<br />
''Will require a Modem, such as the T20B or Vigor 130 (any VDSL Modem)''<br />
|-align="center"<br />
!Ethernet Service<br />
|[[File:No.png|20px|center]]<br />
|[[File:No.png|20px|center]]<br />
|[[File:tick.png|center]]<br />
|-<br />
!Use with your own PPPoE router<br />
(Bridge mode)<br />
|[[File:tick.png|center]]<br />
|[[File:tick.png|center]]<br />
''We prefer the T20B as a bridge as it would be overkill to use this router in that way!''<br />
|[[File:tick.png|center]]<br />
|-align="center"<br />
!Built in WiFi<br />
|[[File:tick.png|center]]<br />
|[[File:No.png|20px|center]]<br />
|[[File:No.png|20px|center]]<br />
|-<br />
!Native IPv6<br />
|[[File:tick.png|center]]<br />
|[[File:tick.png|center]]<br />
|[[File:tick.png|center]]<br />
|-align="center"<br />
!Built in FireWall<br />
|[[File:tick.png|center]]<br />
|[[File:tick.png|center]]<br />
|[[File:tick.png|center]]<br />
|-align="center"<br />
!Notes<br />
![[ZyXEL- VMG1312-T20B|More Info on T20B]]<br />
![[Technicolor_DGA0122|More Info on T'color]]<br />
![https://www.firebrick.co.uk/fb2900/ More Info on FB]<br />
|}<br />
</center><br><br />
<br />
<br />
==Typical Scenarios==<br />
<br />
Or, maybe these typical scenarios will help you decide:<br />
<br />
{| class="wikitable"<br />
|-<br />
!Your Scenario<br />
!colspan=2| Our Suggestion<br />
|- <br />
!I'm a home user, wanting wifi and wired connections for ADSL or FTTC, or just needing a modem for my own PPPoE router<br />
|[[Image:vmg1312-t20b.png|110px|link=:ZyXEL- VMG1312-T20B|center]]<br />
|'''ZyXEL VMG1312-T20B'''<br />
|-<br />
!I'm a home user, wanting wifi and wired connections for ADSL or FTTC, and I want dualband WiFi range for online high resolution gaming, video streaming and high resolution audio<br />
|[[File:DGA0122-rear.png|200px|link=Category:Technicolor DGA0122|center]]<br />
|'''Technicolor DGA0122'''<br />
<br />
|-<br />
!I'd like to do bonding with ADSL/FTTC/FTTP<br />
|[[File:FB2900.jpg|400px|link=:Category:FireBrick|center]]<br />
|'''FireBrick 2900'''<br />
Use alongside a T20B or Vigor 130 (any compatible modem)<br />
|}<br />
<br />
You can always use your own equipment, that's fine too!<br />
<br />
<br />
<br />
<br />
[[Category:Routers]]</div>Aa-shaunhttps://support.aa.net.uk/index.php?title=Category:Registration&diff=14693Category:Registration2020-11-02T13:32:18Z<p>Aa-shaun: </p>
<hr />
<div><indicator name="Configuring">[[File:menu-globe.svg|link=:Category:Domains|30px|Back up to the Domains Category]]</indicator><br />
A domain name, such as example.com, is registered with a registry. We deal with several registries, such as Nominet (for domains ending .uk). In general, within certain rules, any domain that does not yet exist can be registered. However the domains have to be part of a parent domain. So a domain ending .co.uk is handled by Nominet and you can have anything you like followed by .co.uk that nobody else has. The domain you get would have letters, numbers and maybe a hyphen. In most cases two letter domains are not allowed and there are a few other restrictions.<br />
<br />
For help in choosing a domain, see our [http://aa.net.uk/kb-domains-choosing.html KB article: Choosing a UK domain].<br />
<br />
We can register various kinds of domain names, the most common ones end with .uk, .com, .org, .net. Do contact Sales if you're interested in registering other kinds of domain.<br />
<br />
To register a domain please contact our sales department<br />
<br />
When you register a .uk domain you are entering in to a contract with the registrar (Nominet) and we act as your agent in dealing with Nominet. The domain is registered in your name, not ours.<br />
<br />
[[File:aa-button.png|link=http://aa.net.uk/domains.html|Domain Service page on our main website]]<br />
<br />
==Registry Delegation Management==<br />
We provide on-line management for registry settings for .uk domains via the control pages, for other domains (e.g. com/net/org) please contact sales for changes. Where the registry handles it we allow control of:-<br />
<br />
Name and contact details (published in whois) - note that UK domains cannot change registrant name via your agent (us) and must be done direct with nominet.<br />
Name servers<br />
Name server glue records including (where available) IPv6. UK domains can have IPv6 domain glue.<br />
DNSSEC DS data records for signed delegation (where available). UK domains allow DS data records. Note that changes to these may require additional checks by staff such as checking your PGP fingerprint manually<br />
<br />
<br />
==Changing Domain Details (.uk)==<br />
If you're needing to make changes to your .uk domain, here is how:-<br />
*'''TAG change''' see [[Registration: Transfer Domain Out]]<br />
*'''Address change''' - Change on control pages, or contact Sales<br />
*'''Change the Owner/Registrant''' (i.e. to transfer to a new owner) - Contact [http://www.nominet.org.uk/uk-domain-names/manage-your-domain/transfer Nominet]<br />
<br />
<br />
[[Category:Domains]]</div>Aa-shaunhttps://support.aa.net.uk/index.php?title=Incoming_VoIP_Features&diff=14645Incoming VoIP Features2020-09-04T12:59:36Z<p>Aa-shaun: Removing reverence to Special, "unsupported" tag feature:</p>
<hr />
<div>=Related Pages on the A&A Website=<br />
*[http://www.aa.net.uk/telecoms.html www.aa.net.uk/telecoms.html]<br />
*[http://www.aa.net.uk/kb-telecoms-sip.html www.aa.net.uk/kb-telecoms-sip.html]<br />
<br />
=Trunk and PBX Features=<br />
Our VoIP system can simple 'trunk' calls to/from your own PBX - it is perfectly normal for you to have your own office PBX, such as a FireBrick or an Asterisk server for example and for your equipment to provide you will all the 'PBX' type functionally that you require. However, you can also have SIP phones register directly against our servers and use the PBX functionality that we provide. Or, indeed, have a mix of the 2 - e.g. we can route calls to you by SIP (trunk), but we can also record calls.<br />
----<br />
<br />
=Incoming Features Tab Overview=<br />
These are the features on the Control Page, under the 'Incoming' Tab.<br />
<br />
===Recording===<br />
*AAISP can record all call, just incoming or just outgoing, as either wav, mp3 or ogg.<br />
*Recordings are in stereo - with the 2 parties on separate channels.<br />
*Callers can be warned, with a pre-recorded announcement, that the call will be recorded<br />
[[VoIP - Recording Calls|Read More]]<br />
<br />
===Queuing===<br />
*Calls to this number will get ringing even if the target is busy<br />
*When the target is available, the call will be put through<br />
*Applies to SIP phones only<br />
<br />
===ACR===<br />
*Anonymous Call Reject - callers who withheld their number will have a message played to them and call will be rejected. Call *114 to hear that message, and *113 to record your own message. An alternative way of handling Anonymous calls is to not reject them on the account's control panel and, if ''all'' configured targets reject Anonymous calls, and you have voicemail enabled, then Anonymous calls will go direct to voicemail.<br />
<br />
===Voicemail===<br />
*Calls after a certain time can be sent to voicemail<br />
*Record your greeting by calling 1571 from the SIP phone registered to the number<br />
[[VoIP - Voicemail|See More]]<br />
<br />
===Timezone===<br />
*Callers will get a pre-recorded message saying that the person they are calling is in a different time zone, and will say what the time is there.<br />
*Set to Local to disable this feature<br />
<br />
===Syslog===<br />
*You can set a syslog host to get syslog messages for all incoming calls to the number<br />
*Works for group rings and so on, even if you are busy or DND, etc.<br />
*It advises your number, the caller number, and caller name if known<br />
*Also see [http://status.aaisp.net.uk/?incident=311 status page post]<br />
<br />
===Profile===<br />
*The time range that a number is in service<br />
*a number can have multiple time<br />
===Multiple Targets===<br />
Incoming call routing is configured on the Control Pages. Call Routing is based on setting the 'Target' - a number can have multiple targets, e.g., can be routed to a SIP phone as well as a mobile, and multiple other numbers. Indeed, you can also register multiple SIP phones against the same number, and calls will go to all the SIP phones that are registered.<br />
===Delays===<br />
Each target can be given a delay (0–30 seconds). E.g., you can have your number ring your SIP phone immediately, and then also ring your mobile after 10 seconds.<br />
===Number Announce===<br />
Put a number in to here, and a message will be given to callers that the number has changed and the number entered will be read out as the new number. <br />
The call will then end.<br />
<br />
===Fail===<br />
<br />
Number to call if the call fails to get though to the configured endpoints (i.e. a registered phone). i.e., if the registered phones are unavailable, then call this mobile number.<br />
<br />
This can be used alongside voicemail, in this case, the call will go to voicemail and have the message played but rather than having the option to record a message the call will be transferred to the fail number. Ie: <br />
<br />
Incoming call --> (optionally ring phones) --> Play Message --> Divert to Fail number<br />
<br />
This is useful where you want to play a message before ringing someone else - e.g. 'Thank you for calling, we're redirecting you to our on call engineer now.<br />
<br />
===Transferring Calls===<br />
Transferring calls is supported, and with VoIP this is usually handled by your telephone. i.e., your phone would have a Hold or Transfer button, which enables you to either Blind transfer or perform an assisted transfer.<br />
<br />
==Targets in Detail==<br />
A phone number can be given many targets, each target has a delay, so you can control which phones ring first etc.<br />
<br />
===SIP Phone===<br />
*You can register multiple sip phones to our server, and calls will be sent to all registered sip phones.<br />
<br />
===Tag===<br />
The Tag is 4 characters that will be prefixed to the caller's name field and (perhaps) shown on your phone's display (depending on whether your phone's display shows caller's number, caller's name, or both), this can be used to help identify the number the caller called. E.g., the tag could be set to ''Sale'' or ''Tech'', and then you'll know what type of call you are receiving. <br />
<br />
[[File:Snom715-Tag-Screenshot.png|none|frame|The tag is set to 'aTag']]<br />
[[File:Snom821-tag-screenshot.png|none|frame|The tag is set to 'aTag']]<br />
<br />
<br />
The above screenshots are from a Snom 715 and a Snom 821 showing incoming calls with a tag of "aTag".<br />
<br />
The SIP for a tag is shown in the From field:<br />
<br />
From: "aTag07508xxxxxx" <sip:07508xxxxxx@voiceless.aa.net.uk>;tag=2015012110443100001<br />
<br />
It's worthwhile checking that your local equipment can cope with your chosen tag. For example a phone with a seven segment display will have difficulty with some alphabetic characters, and some phones can only display 12 characters (and a typical UK phone number is 11 characters) so you'll lose some characters. <br />
<br />
===Your Server===<br />
We can route calls to your own SIP server, fill in the details of your server here. We will try IPv6 and IPv4 if they are available.<br />
<br />
We will look up SRV records if there are any and will follow those. SRV records make routing SIP to you very flexible. SRV records are able to specify the SIP port used, in this case we will try that port. SRV records also allow you to specify multiple hosts with priorities. SRV records will help you create a resilient SIP system at your side by using multiple SIP servers etc. We only support UDP and not TCP at the moment, so your SRV records need to be for the UDP protocol.<br />
<br />
===More about SRV Records===<br />
An example of using srv records would be as follows: Say you have two VoIP servers and they have the public IPs of <code>192.0.2.50</code> and <code>192.0.2.60</code> and you want to give it the DNS name of <code inline>a-pbx.example.com</code> and <code>b-pbx.example.com</code>, and then use <code>pbx.example.com</code> as the SRV record, you'd create the following DNS records for it as follows:<br />
<br />
a-pbx.example.com. A 192.0.2.50<br />
b-pbx.example.com. A 192.0.2.60<br />
_sip._udp.pbx.example.com. SRV 1 0 5060 a-pbx.example.com.<br />
_sip._udp.pbx.example.com. SRV 2 0 5060 b-pbx.example.com.<br />
<br />
In the AAISP control pages, you'd enter <code>pbx.example.com</code> as the server hostname, our systems will then look up the SRV records and will route the call accordingly.<br />
<br />
The format of the 'host' part of a SRV record is: <code> _service._protocol.name</code>. The format of the 'value' of an srv record would be in the format of: <code>priority weight port host</code><br />
<br />
Like with MX records, lowest-numbered priority gets tried first, weight is used for records with the same priority. More info in RFC 2782 and on [https://en.wikipedia.org/wiki/SRV_record#Provisioning_for_high_service_availability Wikipedia]<br />
<br />
You can test your SRV record using 'dig', 'host' or 'nslookup' on the command line, e.g.:<br />
$ dig +short srv _sip._udp.pbx.example.com<br />
$ host -t SRV _sip._udp.pbx.example.com<br />
$ nslookup -type=srv _sip._udp.pbx.example.com<br />
<br />
Not all computers have all these commands, Linux/Mac probably will, but on Windows try nslookup.<br />
<br />
===Also Ring===<br />
These are up to 10 other numbers that we'll send the call to. They can be other numbers you have with us, or can be any other number. e.g. mobiles, international etc. - any number which you can normally dial from your account. The charge for the call will be the same as if you were dialling the call normally from your account.<br />
<br />
===Call Gate - IVR===<br />
<br />
Simple Call Gates are supported, where by a number can be called and a message played back such as 'Please press 1 for Sales, 2 for support...'. The system will then put the call to a corresponding number.<br />
<br />
For more information see: [[VoIP - Call Gate]]<br />
<br />
=Outgoing Tab Features Overview=<br />
<br />
<br />
===Record===<br />
Same as Incoming feature<br />
<br />
===Centrex===<br />
This allows you to use the last 1, 2 or 3 digits of your phone number to call other numbers in your block. e.g. if you have 2 numbers <code>01344400001</code> and <code>01344400002</code>, then you can call each other by using 001 and 002 if you set Centrex to 3. This is also used when you transfer calls between your numbers.<br />
<br />
===Presentation===<br />
This is the outgoing Presentation Digits that are set when a call is made from this phone number. e.g., we can set something other than their phone number here. There is a charge and a process for this and we'll need paperwork to prove the number is yours. Contact Sales for more details.<br />
<br />
<br />
===Local Prefix===<br />
This is an area code, (e.g. 01344, 020) that will get prefixed to local numbers. Useful for people with an 03 number wanting to dial local calls without the area code<br />
<br />
===IP Lockdown===<br />
Registration and calls will only be allowed from this IP address or range (in CIDR format).<br />
<br />
===Access===<br />
Define the level of outgoing calls allowed. This is defined by setting the maximum call price per minute, set separately for National and International calls.<br />
<br />
===Bill Warning===<br />
We will send you an email when your monthly bill reaches this amount. This does not block the account, it's just an advisory message. We will send the email to the email set on the Number and also the email the Login.<br />
<br />
=General VoIP Features=<br />
===Hold Music===<br />
We don't have any hold music, however, what we have is a quiet comforting "beep beep" every 3 seconds. <br />
<br />
We do pass on the "on hold" signal through to our carriers and may well get passed on through to the PSTN, ISDN and even mobile systems. This means the far end may well be told that they are on hold, and their side may display "on hold" on the screen of the phone, and the other side may well play their own hold music. This is not always the case, some types of interconnect lose the signal, but in many cases this gets all the way to the far end phone system.<br />
<br />
=VOIP Security=<br />
VoIP accounts can be compromised, so care is needed to this does not happen. Please see our [[VoIP Security]] page for more information. [[VoIP Security]]<br />
<br />
<br />
<br />
<br />
==Other Control Page pages==<br />
<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:Control Pages</ncl><br />
<br />
<br />
<br />
[[Category:Voice SIMs]]<br />
[[Category:VoIP Features]]</div>Aa-shaunhttps://support.aa.net.uk/index.php?title=SMS&diff=14360SMS2020-02-17T11:59:32Z<p>Aa-shaun: </p>
<hr />
<div>This page gives an overview to using our services for '''SMS'''.<br />
<br />
==Inbound SMS==<br />
This is where text messages are sent to us to deliver to our customers. We provide VoIP numbers in all UK area codes and some special services (e.g. 0800). However, at present, only a few of the numbers starting 01 and 02 can receive texts properly from most networks. All of our 01, 02 and 03 numbers can receive texts from Three properly. Attempts to send texts to other geographic numbers (i.e. those starting 01 and 02) cause a call to be made and the text read out by an automated system.<br />
<br />
Where texts can be received properly, and this includes all cases where A&A customers send texts through us, the text will be sent on to you by your choice of means. This is based on the incoming text setting on the control pages for your number.<br />
<br />
Our SIP2SIM service is also able to receive SMSs.<br />
<br />
{{CPbox|#Click on the Number you want to manage<br />
#Click the Incoming Tab, scroll to the bottom of the page<br />
#Enter the details in to the SMS Inbound box}}<br />
<br />
[[File:InboundSMS.png|none|frame|Inbound SMS option on Control Pages]]<br />
<br />
===Email===<br />
If you simply put in an email address, then the text is emailed to you. Additional email headers may be present to specify fields such as User Data Header if present, etc. This is also the default if you do not put any incoming text handling in to the control pages, but you have an email address defined for the number.<br />
<br />
===SIP2SIM===<br />
If you include a 19 digit string starting 89 which is the SIM ICCID for one of your SIP2SIM cards then the text will be passed to the SIM directly as a normal text. SIP2SIM charges apply for the SIP2SIM side as an incoming text. See: [[SIP2SIM and SMS]]<br />
<br />
===HTTP===<br />
If you put an entry starting http:// or https:// then we will attempt to send the text to you using HTTP (or HTTPS). If the URL ends with a ? or & then an HTTP GET is done with a set of form fields (i.e. name=value) containing information about the text. If the URL does not, then an HTTP POST is done using URL encoded form data. See: [[SMS API]]<br />
<br />
==Outbound SMS==<br />
Any of our VoIP Numbers can be used to send SMSs, just beware that not all numbers can receive an SMS.<br />
<br />
You can send in the following ways:<br />
*Via our web form: http://aa.net.uk/telecoms-sendsms.html<br />
*Via the [[SMS API]]<br />
*Via a SIP2SIM SIM (in a suitable handset or device). See: [[SIP2SIM and SMS]]<br />
<br />
<br />
<br />
==Other Information==<br />
===Texts to SIP2SIM SIMs===<br />
Using our normal text services setting the destination number as the SIM ICCID (19 digit number starting 89) will send the text to the SIM.<br />
<br />
You can also use the outgoing text gateway using the SIM ICCID as the username and a password as set in the SIM config on the control pages. In this case you do not need to specify the 'da'.<br />
<br />
===Multipart texts===<br />
Where possible multi-part texts are automatically handled, concatenated before being passed to you, or split from your message in to parts. Unfortunately, not all of the systems to which we interconnect handle multi-part messages sensible, and this can result in a multi-part message being delivered as multiple separate text messages.<br />
<br />
===Itemised billing===<br />
Your bill will show the number of texts sent and received per number. The optional XML version of your bill contains detailed information for each text sent or received, including the text content of the message (unless the private setting was used).<br />
<br />
Multipart texts are itemised and billed as a single text but billed for the number of parts sent. The XML identifies the number of parts.<br />
<br />
===Originator===<br />
The originator field is used to set where the message is from. Normally this is only your phone number. Exceptions are:-<br />
<br />
If you have a presentation number set up for your VoIP, this will be used unless you specify an originator. You can specify the presentation number, or the main number.<br />
If you ask us, we can allow sending of text based originators on a per account basis. You will need to be an established customer. This can be withdrawn at any time.<br />
<br />
===UTF8 Character Sets===<br />
The SIP2SIM service does handle all of the GSM character set options, including the 7 bit character set with escaping, the 8 bit character set, and the 16 bit character set with UCS16 surrogates for full unicode.<br />
<br />
Internally we convert all messages to UTF-8. If we are sending messages to your own gateway or email they will be in UTF-8.<br />
<br />
Our outgoing SMS carriers to external mobiles do not support everything, sadly, and so some characters may get lost on the way. We can only suggest testing yourself to confirm. <br />
<br />
Sending SMS to the SIP2SIM service can be done via our gateway/api and we accept UTF-8 which we will convert as needed in to the necessary GSM character coding scheme and split for multi part messages automatically.<br />
<br />
<br />
===SMS error codes===<br />
<br />
* -201 no target found for incoming SMS to customer<br />
* -204 error while HTTP posting to customer's server<br />
* -202 and -203 invalid destination email address<br />
* -301 no destination number<br />
* -302 and -303 no SMS content to deliver<br />
* -304 this is a status report, not a normal SMS<br />
* -305 message billing error<br />
* -306 too many message parts<br />
* -702 -703 -704 usually multi-part message waiting for more parts, in different stages of routing. If that's the final return code it means parts went missing.<br />
* -801 and -802 are decoding errors while packing to TPDUs<br />
* -803 originator address not allowed<br />
<br />
[[Category:SMS]]</div>Aa-shaunhttps://support.aa.net.uk/index.php?title=Filtering&diff=14085Filtering2019-07-04T10:55:53Z<p>Aa-shaun: </p>
<hr />
<div><indicator name="Front">[[File:Menu-document.svg|link=Category:Technical Documents|30px|Back up to the Technical Documents category]]</indicator><br />
[[File:Block blue.png|right]]<br />
<br />
==Filtering Ports==<br />
AAISP don't block any ports on the Internet services we provide, we do suggest that customers use firewalls to protect their networks.<br />
<br />
[[File:aa-button.png|link=http://aa.net.uk/kb-broadband-realinternet.html]]<br />
<br />
==No Network Caches==<br />
AAISP don't run any http proxies or caches.<br />
<br />
==No Filtering Web Pages==<br />
We support the IWF’s efforts to take down websites at source.<br />
<br />
There are lots of software and hardware solutions available for people to filter their web browsing from their side of the network - e.g. hardware firewalls or proxies with content filters, or software installed on individual computers, or even using third-party services. Below are some suggestions. (These are only linked for your information, we cannot endorse these products/services, and cannot vouch for their quality or effectiveness)<br />
<br />
Here are some suggestions for filtering web pages on your own network (this isn't a comprehensive list):<br />
*[http://www.opendns.com OpenDNS] have a parental control service where you simply change the DNS servers you use to get a level of filtering/protection<br />
*[http://www1.k9webprotection.com K9 Webprotection] is software for various devices to filter internet activity<br />
*[https://addons.mozilla.org/en-US/firefox/addon/foxfilter/ Fox Filter] is a plugin for the Firefox web browser and for [https://chrome.google.com/webstore/detail/foxfilter-the-content-fil/nopeodilnmhhlfageeohjojginlgeljk Chrome].<br />
*[http://dansguardian.org/ Dans Guardian] is a content filter server which you'd install and maintain on your own network<br />
<br />
There are other commercial solutions, e.g. from Symantec, Barracuda, Microsoft and many more etc., your browser or operating system may already have some level of filtering available. Still be careful when using filtering systems, as there is probably not one that can 100% guarantee its effectiveness.<br />
<br />
==General Internet Safety==<br />
*A good starting point is the government’s [https://www.getsafeonline.org Get Safe Online] site and the [https://en.wikipedia.org/wiki/Internet_safety Wikipedia Internet Safety] page<br />
*Also see [https://www.safetydetective.com/blog/parents-guide-for-safe-youtube-and-internet-streaming-for-kids parents guide for safe youtube+streaming]<br />
<br />
=More Information=<br />
Please see also:<br />
*[https://www.aa.net.uk/broadband/real-internet Real internet connection. Uncensored.]<br />
*[http://revk.www.me.uk/2013/06/should-isps-be-doing-more-to-block.html Blog post, Should ISPs be doing more to block harmful content] <br />
<br />
[[Category:Technical Documents]]</div>Aa-shaunhttps://support.aa.net.uk/index.php?title=Filtering&diff=14084Filtering2019-07-04T10:54:06Z<p>Aa-shaun: Added link from safety Detective</p>
<hr />
<div><indicator name="Front">[[File:Menu-document.svg|link=Category:Technical Documents|30px|Back up to the Technical Documents category]]</indicator><br />
[[File:Block blue.png|right]]<br />
<br />
==Filtering Ports==<br />
AAISP don't block any ports on the Internet services we provide, we do suggest that customers use firewalls to protect their networks.<br />
<br />
[[File:aa-button.png|link=http://aa.net.uk/kb-broadband-realinternet.html]]<br />
<br />
==No Network Caches==<br />
AAISP don't run any http proxies or caches.<br />
<br />
==No Filtering Web Pages==<br />
We support the IWF’s efforts to take down websites at source.<br />
<br />
There are lots of software and hardware solutions available for people to filter their web browsing from their side of the network - e.g. hardware firewalls or proxies with content filters, or software installed on individual computers, or even using third-party services. Below are some suggestions. (These are only linked for your information, we cannot endorse these products/services, and cannot vouch for their quality or effectiveness)<br />
<br />
Here are some suggestions for filtering web pages on your own network (this isn't a comprehensive list):<br />
*[http://www.opendns.com OpenDNS] have a parental control service where you simply change the DNS servers you use to get a level of filtering/protection<br />
*[http://www1.k9webprotection.com K9 Webprotection] is software for various devices to filter internet activity<br />
*[https://addons.mozilla.org/en-US/firefox/addon/foxfilter/ Fox Filter] is a plugin for the Firefox web browser and for [https://chrome.google.com/webstore/detail/foxfilter-the-content-fil/nopeodilnmhhlfageeohjojginlgeljk Chrome].<br />
*[http://dansguardian.org/ Dans Guardian] is a content filter server which you'd install and maintain on your own network<br />
<br />
There are other commercial solutions, e.g. from Symantec, Barracuda, Microsoft and many more etc., your browser or operating system may already have some level of filtering available. Still be careful when using filtering systems, as there is probably not one that can 100% guarantee its effectiveness.<br />
<br />
==General Internet Safety==<br />
*A good starting point is the government’s [https://www.getsafeonline.org Get Safe Online] site and the [https://en.wikipedia.org/wiki/Internet_safety Wikipedia Internet Safety] page<br />
*Also see [https://www.safetydetective.com/blog/parents-guide-for-safe-youtube-and-internet-streaming-for-kids]<br />
<br />
=More Information=<br />
Please see also:<br />
*[https://www.aa.net.uk/broadband/real-internet Real internet connection. Uncensored.]<br />
*[http://revk.www.me.uk/2013/06/should-isps-be-doing-more-to-block.html Blog post, Should ISPs be doing more to block harmful content] <br />
<br />
[[Category:Technical Documents]]</div>Aa-shaun