https://support.aa.net.uk/api.php?action=feedcontributions&user=Roadhog863&feedformat=atomAAISP Support Site - User contributions [en-gb]2024-03-28T08:41:40ZUser contributionsMediaWiki 1.39.5https://support.aa.net.uk/index.php?title=Home::1&diff=14060Home::12019-06-29T18:46:22Z<p>Roadhog863: Replace dead links to clueless</p>
<hr />
<div><indicator name="Configuring">[[File:menu-configure.svg|link=:Category:Configuring|30px|Back up to the Configuring Category]]</indicator><br />
<indicator name="Front">[[File:Menu-cog.svg|link=:Category:Line Settings|30px|Back up to the Broadband Line Settings]]</indicator><br />
The '''Home::1''' tariff is an ideal tariff for home users who want a simple fixed-usage service from AAISP. More details as to what is offered and the pricing can be found on the main website:<br />
<br />
=Quota=<br />
The Home::1 has a quota amount per month which you choose when ordered and can change during the life of the service. There is also a quota bonus of half of the unused quota from the previous month being added to the next. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a top-up (and charge for it) More details below...<br />
<br />
Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.<br />
<br />
==How to Change the monthly quota==<br />
You can regrade through https://aa.net.uk/broadband-regrade.html<br />
A change in tariff would take effect from the following calendar month.<br />
<br />
==Topping up before the quota runs out==<br />
[[File:Topup50GB.png|none|frame|Top up button]]<br />
<br />
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. From September 6, 2017 top-up on Home::1 and SoHo::1 does not expire. It continues until you have used it all.<br />
<br />
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.<br />
<br />
{{CPbox|#Click on the line you want to topup<br />
#Click on the Top Up button}}<br />
<br />
==How to view remaining Quota==<br />
It can be viewed from the [https://control.aa.net.uk/ Control Pages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:<br />
<br />
[[File:H1Quota.png|300px|Remaining quota]]<br />
<br />
The figure on the homepage is a real time counter of the usage, this may differ slightly from the stats on the [https://control.aa.net.uk/ Control Pages] as the control pages uses data that is only updated hourly.<br />
<br />
The quota figure on the homepage can also be viewed as plaintext using the URL: [https://a.soulless.thn.aa.net.uk/info.cgi?plaintext https://a.soulless.thn.aa.net.uk/info.cgi?plaintext] from your Home::1 line.<br />
<br />
==Usage Tracking==<br />
On the control pages we show your upload and download usage by hour, day, month and more - see the [[Usage]] page for more details.<br />
<br />
==Quota Warnings==<br />
We can send an email when the quota reaches a certain point. You can edit this on the [https://control.aa.net.uk/ Control Pages]<br />
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]<br />
<br />
==Quota Top up Options==<br />
The [https://control.aa.net.uk/ Control Pages] will show you your quota, and remaining usage as well as a couple of options that you can set.<br />
<br />
[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]<br />
<br />
{| class="wikitable"<br />
!colspan="3"|Description of Quota Actions<br />
|-<br />
!Action<br />
!What happens when Quota reached<br />
!How to top up<br />
|-<br />
!Block<br />
|You will be redirected to our portal<br />
|From our portal you can purchase Top up<br />
|-<br />
!Slow<br />
|The line speed will be capped, the speed depends on the tariff. For 100GB users the slow mode will now be around 330kbit/s and for 200GB users it will be around 660kbit/s. The idea is that at that speed you could not use the whole of the coming month's quote even flat out. Usage during this time will come out of next month's quota.<br />
|You can top up from the Control Pages (see above)<br />
|-<br />
!Auto-bill<br />
|When the quota is reached, the system will issue a 50GB top up and will invoice for it. (Mandatory for bonded/multi line services)<br />
|n/a (It's automatic)<br />
|}<br />
<br />
==Quota on Bonded/Multi-line Home::1 Lines==<br />
===Overview===<br />
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience. <br />
<br />
*Multiple lines on Home::1 lines need to be on the same login (e.g. example@a)<br />
*They will all be given a different line number (e.g. example@a.1, example@a.2 etc.). <br />
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed) <br />
*Automatic quota balancing will ensure that the total quota is automatically shared as needed<br />
<br />
===Balancing===<br />
Whilst each line has its own quota, whenever a line in the set runs out of quota there is a process called "balancing", which takes the total quota for the bonded set, and splits it equally between the lines in the set.<br />
<br />
From a user's perspective, this means that you don't get auto topped-up until you have completely run out of quota across your set of lines. However, there can be confusing states where (e.g.) you have a total of 25GB quota left, shown to you as line 1 having 20GB quota and line 2 having 5GB quota. Don't panic; when the line with 5GB quota runs out of quota completely, balancing will kick in and adjust the situation.<br />
<br />
In our example case, if asymmetric speeds and/or per-line IPv6 routing means that you use 10GB on line 1, and 5GB on line 2, you'll hit the point where you have one line with 10GB quota and another line with 0GB quota. Balancing will detect this, and rearrange so that you have 5GB per line. If you then use 5GB on line 1 and 1 GB on line 2, balancing will kick in again, and give you 2GB per line. This will continue until you run out of quota, and then the auto-bill will kick in and will top-up the quota.<br />
<br />
If you apply a top-up before you run out of quota, this is only applied to one line. The expectation is that balancing will spread the top-up among your lines as needed.<br />
<br />
<br />
<br />
[[Category:Line Settings]]<br />
[[Category:Configuring]]</div>Roadhog863https://support.aa.net.uk/index.php?title=User:Roadhog863&diff=13783User:Roadhog8632019-01-06T19:50:58Z<p>Roadhog863: </p>
<hr />
<div>Customer<br />
<br />
I am also found on IRC.</div>Roadhog863https://support.aa.net.uk/index.php?title=KBD&diff=13781KBD2019-01-03T18:10:36Z<p>Roadhog863: nad -> and</p>
<hr />
<div>{{CPbox|#Click on the line you want to run the diagnostics on<br />
#Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there}}<br />
<br />
===Availability===<br />
*On BT based ADSL, FTTC and FTTP circuits<br />
<br />
==Information==<br />
KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.<br />
<br />
It can be useful in identifying faults, but often it will say no fault found even when there is.<br />
<br />
It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider.<br />
<br />
==Examples==<br />
<br />
[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Failure affecting this line, BT will already on the case in fixing it]]<br />
<br />
[[File:Kbd-loss.png|none|frame|This was a line below the fault threshold rate (i.e., slow). We'd report a fault after doing the standard tests]]<br />
<br />
<br />
<br />
[[Category:Line Tests]]</div>Roadhog863https://support.aa.net.uk/index.php?title=Slow_ADSL_CQM&diff=13302Slow ADSL CQM2018-05-20T17:03:14Z<p>Roadhog863: Remove duplicate of click on the line you want to view</p>
<hr />
<div>Using our CQM graphs can give you a good idea as to what could be causing a line to be slow.<br />
<br />
You can take a look at your graph and compare it to the examples below to see if there is a match.<br />
<br />
{{CPbox|#Click on the line you want to view<br />
#Clicking on the graph again will show a 7 day's worth of graphs with options there to view 30 and 60 days}}<br />
<br />
=Examples=<br />
Below are a few examples of slow lines and their graphs.<br />
<br />
==Lots of traffic on the line==<br />
Here is an example of a CQM Graph with lots of upload traffic,<br />
<br />
[[File:CQM-FTTC-upload.png|none|frame|Lots of upload in the morning - a backup without any traffic shaping on the client end. This will make the line slow, but is not a fault]]<br />
<br />
This line is doing a large backup from just before 6am. The dark red horizontal line shows the traffic, during this time there is lots of packet loss (red) and the light blue at the bottom is showing high latency. So, whilst the backup is happening the line has about 50% packet loss and around 300ms of latency. Using the line for things like web browsing at this time will be slow and sluggish. However, this is not a fault per-se. It is normal for a line to appear slow when it's being filled with traffic. <br />
<br />
However, this traffic may be unknown, it may not be a backup, but could be a virus or peer-to-peer traffic, or almost anything!<br />
<br />
===Dealing with Lots of traffic===<br />
#Try to identify what the traffic is: You can do a [[Traffic Capture]] <br />
#If it's upload traffic, try unplugging devices on the network until the traffic stops<br />
#Contact Support for further help<br />
<br />
==Packet loss on the line==<br />
<br />
Packet loss is shown as dripping red from the top on the graph. Here are some examples:<br />
<br />
[[File:CQM-heavyloss.png|none|frame|Heavy packetloss. Packet loss on an idle line is always bad news...]]<br />
<br />
[[File:CQM-lowloss.png|none|frame|...even if only 1% (one red dot at the top is 1%). A line with 1-3% loss]]<br />
<br />
If you suspect you have packet loss, also see:<br />
*[[Packet Loss]] - a page with more (slightly technical) details about packet loss<br />
*[[CQM Graphs#Heavy_Packetloss|CQM Page]] - Our general page about graphs with Packet Loss examples<br />
<br />
===Dealing with Packetloss===<br />
#Run through the [[ADSL Checks]] particularly:<br />
##Plug router in to test socket<br />
##Check phone line for noise, buzzing/hissing<br />
#Run [[Slow ADSL Diagnostics|line diagnostic tests]]<br />
#Contact Support<br />
<br />
==Congestion==<br />
If it seems slow in in the evening then it could be congestion somewhere between you and AAISP, or (rarely) within AAISP. A line with congestion may look something like this:<br />
<br />
[[File:CongestionTT.png|none|Frame|Congestion in the evenings, latency occurs in the evenings, during the day is fine]]<br />
<br />
===Dealing with Congestion===<br />
#Contact Support<br />
<br />
<br />
==Line dropped and speed changed==<br />
[[File:CQM-speed-change.png|none|frame|line dropped and came back slower and with higher latency]]<br />
<br />
This line dropped at 01:50, and came back within a minute or two, however, the speed has dropped (horizontal black line at the top) and also the latency (blue at bottom) has increased. There could be a fault here, but in this case we can clearly see that something has happened. If your line has changed in speed and is shown on the graphs, then diagnostics may find a fault, and the Support Team can help.<br />
<br />
<br />
<br />
<br />
==What Next?==<br />
Go to the next step on [[:Category:Slow ADSL|Slow ADSL Page]].<br />
<br />
<br />
<br />
[[Category:Slow ADSL|3]]</div>Roadhog863https://support.aa.net.uk/index.php?title=User:Roadhog863&diff=13246User:Roadhog8632018-04-15T00:28:45Z<p>Roadhog863: </p>
<hr />
<div>Customer that primarily uses VoIP from A&A.<br />
<br />
A&A won't sell me broadband as I can only get BT 20CN at my exchange which has exorbitant backhaul prices so not being sold. :(<br />
<br />
I am also found on IRC.</div>Roadhog863https://support.aa.net.uk/index.php?title=User:Roadhog863&diff=13245User:Roadhog8632018-04-15T00:27:38Z<p>Roadhog863: Created page with "Customer that primarily uses VoIP from A&A. A&A won't sell me broadband as I can only get BT 20CN at my exchange which has exorbitant backhaul prices so not being sold. :("</p>
<hr />
<div>Customer that primarily uses VoIP from A&A.<br />
<br />
A&A won't sell me broadband as I can only get BT 20CN at my exchange which has exorbitant backhaul prices so not being sold. :(</div>Roadhog863https://support.aa.net.uk/index.php?title=IRC&diff=13244IRC2018-04-15T00:24:31Z<p>Roadhog863: Tidy up</p>
<hr />
<div>Internet Relay Chat (irc) is a simple on-line live chat system. It allows text messages to be posted and read in channels. There is a chat channel for A&A customers which can be very useful for getting advice and contacting support staff in or out of normal hours.<br />
<br />
==Server Details==<br />
Server: irc.z.je<br />
Channel: #A&A<br />
<br />
Web-based client:<br />
https://webirc.aa.net.uk<br />
<br />
==Getting Our Attention==<br />
Staff do take part in the IRC channel, but it can be quite lively from time to time. <br />
Staff generally have names starting '''AA-'''.<br /><br />
<br />
It helps to say ''''staff tech'''', ''''staff sales'''' or ''''staff accounts'''' as this will flag up to people in those departments that you need help.<br />
<br />
==Personal & Confidential Information==<br />
It is important to know that the IRC servers are purposefully not run by Andrews & Arnold Ltd, chat and even private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc as they can be read by other people.<br />
<br />
=Using the Web based IRC Client=<br />
<br />
==Joining==<br />
Pop along to: https://webirc.aa.net.uk<br />
<br />
Pick a nickname, and then click Start. You will then be in the main IRC Channel with all the other staff and customers. At this point you may ask for staff or simply ask a question to whole channel.<br />
<br />
==Private Messages==<br />
It is often better to send a private message to a member of staff rather than posting your details to the main channel where everyone can read it. You can send someone a Private message by clicking on their name and selecting message:<br />
<br />
[[File:IRC-PrivateMessage.png|none|frame|Click a person to Message them]]<br />
<br />
This will open a'tab' where you can talk directly with that person. If someone sends you a PM, a tab will appear on your side. You can then switch between the Private Message tab (AA-Shaun) and the main Channel (#A&A)<br />
<br />
[[File:IRC-PrivateMEssageTab.png|none|frame|You then have Tabs]]<br />
<br />
When you get a new Private Message a number will appear next to that persons name in the tab, e.g.:<br />
<br />
[[File:IRC-PrivateMessageNotification.png|none|frame|New Private Message]]<br />
<br />
If you use the web client a lot, then you may wish to enable 'Desktop Notifications' if your browser supports it. This is a setting found under the 'cog' icon on the top/right.</div>Roadhog863https://support.aa.net.uk/index.php?title=Home::1&diff=13238Home::12018-03-28T20:41:22Z<p>Roadhog863: Section re control panel topups is above not below, possibly moved once and this not updated?</p>
<hr />
<div><indicator name="Configuring">[[File:menu-configure.svg|link=:Category:Configuring|30px|Back up to the Configuring Category]]</indicator><br />
<indicator name="Front">[[File:Menu-cog.svg|link=:Category:Line Settings|30px|Back up to the Broadband Line Settings]]</indicator><br />
The '''Home::1''' tariff is an ideal tariff for home users who want a simple fixed-usage service from AAISP. More details as to what is offered and the pricing can be found on the main website:<br />
<br />
=Quota=<br />
<br />
The Home::1 has a quota amount per month, either 200GB, 300GB, or 400GB. There is also a quota bonus of half of the unused quota from the previous month. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a 50GB top up (and charge for it) More details below...<br />
<br />
The 1TB tariff is different - you cannot top up or block the line, nor can you balance quota between multiple lines; instead, they go slow automatically when the quota is used up.<br />
<br />
==How to Change the monthly quota==<br />
You can regrade through https://aa.net.uk/broadband-regrade.html<br />
A change in tariff would take effect from the following calendar month.<br />
<br />
==Topping up before the quota runs out==<br />
[[File:Topup50GB.png|none|frame|Top up button]]<br />
<br />
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. From September 6th 2017 top-up on Home::1 and SoHo::1 does not expire. It continues until you have used it all.<br />
<br />
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.<br />
<br />
{{CPbox|#Click on the line you want to topup<br />
#Click on the Top Up button}}<br />
<br />
==How to view remaining Quota==<br />
<br />
It can be viewed from the [http://aa.net.uk/login-clueless.html control pages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:<br />
<br />
[[File:H1Quota.png|300px|Remaining quota]]<br />
<br />
The figure on the homepage is a real time counter of the usage, this may differ slightly from the stats on the [http://aa.net.uk/login-clueless.html Control Pages] as the control pages uses data that is only updated hourly.<br />
<br />
The quota figure on the homepage can also be viewed as plaintext using the URL: [https://a.soulless.thn.aa.net.uk/info.cgi?plaintext https://a.soulless.thn.aa.net.uk/info.cgi?plaintext] from your Home::1 line.<br />
<br />
==Usage Tracking==<br />
On the control pages we show your upload and download usage by hour, day, month and more - see the [[Usage]] page for more details.<br />
<br />
==Quota Warnings==<br />
We can send an email when the quota reaches a certain point. You can edit this on the [http://aa.net.uk/login-clueless.html Control Pages]<br />
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]<br />
<br />
==Quota Top up Options==<br />
The [http://aa.net.uk/login-clueless.html Control Pages] will show you your quota, and remaining usage as well as a couple of options that you can set.<br />
<br />
[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]<br />
<br />
{| class="wikitable"<br />
!colspan="3"|Description of Quota Actions<br />
|-<br />
!Action<br />
!What happens when Quota reached<br />
!How to top up<br />
|-<br />
!Block<br />
|You will be redirected to our portal<br />
|From our portal you can purchase Top up<br />
|-<br />
!Slow<br />
|The line speed will be capped, the speed depends on the tariff. For 100GB users the slow mode will now be around 330kbit/s and for 200GB users it will be around 660kbit/s. The idea is that at that speed you could not use the whole of the coming month's quote even flat out. Usage during this time will come out of next month's quota.<br />
|You can top up from the Control Pages (see above)<br />
|-<br />
!Auto-bill<br />
|When the quota is reached, the system will issue a 50GB top up and will invoice for it. (Mandatory for bonded/multi line services)<br />
|n/a (It's automatic)<br />
|}<br />
<br />
==Quota on Bonded/Multi-line Home::1 Lines==<br />
===Overview===<br />
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience. <br />
<br />
*Multiple lines on Home::1 lines need to be on the same login (eg example@a)<br />
*They will all be given a different line number (eg example@a.1, example@a.2 etc). <br />
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed) <br />
*Automatic quota balancing will ensure that the total quota is automatically shared as needed<br />
<br />
===Balancing===<br />
Whilst each line has its own quota, whenever a line in the set runs out of quota there is a process called "balancing", which takes the total quota for the bonded set, and splits it equally between the lines in the set.<br />
<br />
From a user's perspective, this means that you don't get auto topped-up until you have completely run out of quota across your set of lines. However, there can be confusing states where (e.g.) you have a total of 25GB quota left, shown to you as line 1 having 20GB quota and line 2 having 5GB quota. Don't panic; when the line with 5GB quota runs out of quota completely, balancing will kick in and adjust the situation.<br />
<br />
In our example case, if asymmetric speeds and/or per-line IPv6 routing means that you use 10GB on line 1, and 5GB on line 2, you'll hit the point where you have one line with 10GB quota and another line with 0GB quota. Balancing will detect this, and rearrange so that you have 5GB per line. If you then use 5GB on line 1 and 1 GB on line 2, balancing will kick in again, and give you 2GB per line. This will continue until you run out of quota, and then the auto-bill will kick in and will top-up the quota.<br />
<br />
If you apply a top-up before you run out of quota, this is only applied to one line. The expectation is that balancing will spread the top-up among your lines as needed.<br />
<br />
<br />
<br />
[[Category:Line Settings]]<br />
[[Category:Configuring]]</div>Roadhog863https://support.aa.net.uk/index.php?title=VoIP_Phones_-_Linphone&diff=12900VoIP Phones - Linphone2018-01-15T23:34:43Z<p>Roadhog863: Typos fixed</p>
<hr />
<div><indicator name="VoIPConfiguring">[[File:menu-voip.svg|link=:Category:VoIP Phones|30px|Back up to the VoIP Configuring page]]</indicator><br />
[[File:Linphone.jpg]]<br />
<br />
Linphone is a software phone from [http://www.linphone.org/ linphone.org] for Linux, OS X, Windows and also mobile platforms (iPhone, Android and Blackberry)<br />
<br />
{| class="wikitable"<br />
!colspan="2"|Feature Notes<br />
|-<br />
|Tested on FireBrick SIP Server<br />
|Yes<br />
|-<br />
|IPv6 Support<br />
|Yes<br />
|-<br />
|Versions Tested<br />
|3.5.2 (Ubuntu Linux)<br />
|}<br />
<br />
Don't forget to tick the 'Use IPv6' tickbox!<br />
<br />
<br />
[[File:Voip-linphone.png]]<br />
<br />
<br />
==Notes==<br />
*Doesn't seem to support srv records for direct sip calls.<br />
<br />
==Click to call==<br />
There was a discussion about using a web based CRM system and clickable telephone numbers, (e.g. using tel://03333400999) and making it work with linphone, as at the time it was not working for the end user.<br />
<br />
On Windows, it was suggested that if you like importing random .reg files from the interwebs, there's https://gist.github.com/mekegi/7951345<br />
<br />
==Firewall & Security==<br />
*You will also want to set up firewall rules, as per the [[VoIP Firewall]] page.<br />
*Also see the [[VoIP Security]] page for information about securing your VoIP service.<br />
<br />
<br />
[[Category:VoIP Phones|Linphone]]</div>Roadhog863