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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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First of all, you want to find out what speed the line should be capable of. The availability checker on the bottom left of [http://aa.net.uk aa.net.uk] will give an estimate as to what your line should be capable of. If your speed is lower than what the availability checker suggests, then there is a problem to be investigated.
==Finding your current
The sync rate is the speed that your router is connected at to the exchange. You can check the line rate of your line
The bits of information to look for are:
[[File:Ftb.png|none|frame|DSL Status test showing below fault threshold rate]]
Example:
[[File:Linerate-slow.png|none|frame|This one has a rate of 338k - something is wrong!]]
Here the line is at 338K. That is slow, and indicates a problem.
==Testing the Speed of the Line==
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