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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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<indicator name="Diagnostics">[[File:menu-spanner.svg|link=:Category:Diagnostic Tools|30px|Back up to the Diagnostics Category]]</indicator>
==Availability==
Traffic capture is available on all our ADSL and FTTC lines.
{{CPbox|#Click on the line you want to run a capture on▼
▲#Click on the line you want to run a capture on
▲#Click on the 'Traffic Dump' button, and follow the instructions there.
==Information==
[[File:clueless-line-diag-on-a-bt-line.png|border]]
This will perform a traffic capture of your line (or lines if you have more than one). You can then view the capture on the page or download a pcap file which can be viewed with other software - e.g. [https://www.wireshark.org/ Wireshark], this makes viewing and analyzing the traffic easier. Only the headers are captured, not the content.
The Fields are:
*Length/size of the packet
*Session ID
*Protocol,
*Length/Size of the payload
*Source IP Address and port
*Destination IP Address and port
*Packet type,
Free free to ask support staff for help in understanding a traffic dump if you're having problems. - we don't save the dumps, so if you want to discuss your capture with staff, please copy/paste the dump and email it in.
== Clues to look for ==
Using the traffic dump tool can be good to diagnose a slow connection.
==Example==
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