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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

CQM Graphs: Difference between revisions

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(Not an ADSL Fault.) This latency and loss was caused by a fault Netgear switch on the LAN side of a Vigor router! The switch had failed to the point where it wouldn't talk gigabit but would talk 100M unreliably. Guess it was maxing router CPU perhaps. It's unknown how this affected the Vigor, but perhaps the switch was faulty enough to upset the Vigor causing it to delaying or not replying to the LCP echos. In this case unplugging the LAN side of the router would show a normal looking graph, indicating the fault is somehow caused by something on the LAN.
 
===Line dropped and speed changed===
[[File:CQM-speed-change.png|none|frame|line dropped and came back slower and with higher latency]]
 
This FTTC line dropped at 01:50, and came back within a minute or two, however, the speed has dropped (horizontal black line at the top) and also the latency (blue at bottom) has increased. There could be a fault here, but in this case we can clearly see that something has happened.
 
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