Category:Dropping FTTC: Difference between revisions

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Generally, a FTTC line should be more reliable than ADSL, and shouls stay on line pretty much all the time. A line dropping intermittently will need investigation.
Generally, a FTTC line should be more reliable than ADSL, and should stay on line pretty much all the time. A line dropping intermittently will need investigation.


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[[File:1.svg|100px|left|link=ADSL_Checks]]
[[File:1.svg|100px|left|link=ADSL_Checks]]
== [[FTTC_Checks|1. Standard Checks]] ==
== [[FTTC Checks|1. Standard Checks]] ==
First of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side.
First of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side.
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[[File:2.svg|100px|left|link=Slow_ADSL_CQM]]
[[File:2.svg|100px|left|link=Slow_ADSL_CQM]]


== [[Dropping_DSL_CQM|2. Check CQM Graph]] ==
== [[Dropping DSL CQM|2. Check CQM Graph]] ==
You may be able to get some clues from the graphs. Find out more here.
You may be able to get some clues from the graphs. Find out more here.
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[[File:3.svg|100px|left|link=Dropping_ADSL_Diagnostics]]
[[File:3.svg|100px|left|link=Dropping_ADSL_Diagnostics]]


== [[Dropping_ADSL_Diagnostics|3. Use Diagnostic Tools]] ==
== [[Dropping ADSL Diagnostics|3. Use Diagnostic Tools]] ==
You can run tests on the line to see if they indicate a fault.
You can run tests on the line to see if they indicate a fault.
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Latest revision as of 14:26, 10 June 2019


Generally, a FTTC line should be more reliable than ADSL, and should stay on line pretty much all the time. A line dropping intermittently will need investigation.

1.svg

1. Standard Checks

First of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side.

2.svg

2. Check CQM Graph

You may be able to get some clues from the graphs. Find out more here.

3.svg

3. Use Diagnostic Tools

You can run tests on the line to see if they indicate a fault.

4.svg

4. Contact Support

Contact support, they will run further tests and will report a fault - usually a dropping connection will require us to arrange a BT Openreach engineer to attend site.

Subcategories

This category has only the following subcategory.

Pages in category 'Dropping FTTC'

The following 2 pages are in this category, out of 2 total.