Category:FTTP Faults: Difference between revisions

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__NOTOC__
__NOTOC__<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>
<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>


[[File:Fttp-ont-pon.jpg|thumb|(Newer) Openreach single port ONT]]
[[File:Fttp-ont-pon.jpg|thumb|A working Openreach ONT]]
== Lights on the Openreach ONT ==
[[File:Nte-ok.jpg|thumb|An older working Openreach ONT]]
* We have a page about the lights and their meaning on the Openreach ONT: [[Openreach_FTTP_ONT]]


Here is some steps to take if you have problems with your FTTP service.
== No connection ==
* Check the Openreach ONT:-
** the LOS light should be green - if not, try a power cycle of the ONT and get in touch.
** the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable


<div class="AAMenuRow">
== Slow connection ==
{{AAMenu|img=Menu-stop.svg|link=FTTP Down|title=Completely Offline|text=If your FTTP line is down permanently then look here for help}}
* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will rin at 100M and not 1G
{{AAMenu|img=menu-snail.svg|link=Slow FTTP|title=Slow FTTP|text=Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?}}
* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk
{{AAMenu|img=Menu-router.svg|title=Openreach ONT|link=Openreach FTTP ONT|text=Information about the Openreach FTTP Optical Network Termination unit }}
* Try a power cycle of the ONT and get in touch.
{{AAMenu|img=WIFI icon.svg|link=:Category:WiFi Challenges and Limitations|title=WiFi Challenges and Limitations|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}}


</div>

Revision as of 13:44, 19 July 2022


A working Openreach ONT
An older working Openreach ONT

Here is some steps to take if you have problems with your FTTP service.

Menu-stop.svg

Completely Offline

If your FTTP line is down permanently then look here for help

Menu-snail.svg

Slow FTTP

Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?

Menu-router.svg

Openreach ONT

Information about the Openreach FTTP Optical Network Termination unit

WIFI icon.svg

WiFi Challenges and Limitations

Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.


Subcategories

This category has only the following subcategory.

Pages in category 'FTTP Faults'

The following 6 pages are in this category, out of 6 total.