Category:FTTP Faults: Difference between revisions

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__NOTOC__<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>
<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>


[[File:Fttp-ont-pon.jpg|thumb|A working Openreach ONT]]
[[File:Fttp-ont-pon.jpg|thumb|A working Openreach ONT]]
== Lights on the Openreach ONT ==
[[File:Nte-ok.jpg|thumb|An older working Openreach ONT]]
* We have a page about the lights and their meaning on the Openreach ONT: [[Openreach_FTTP_ONT]]


Here is some steps to take if you have problems with your FTTP service.
== No connection ==
* Check the Openreach ONT:-
** the Power light should be on - if not check power cable/switch etc
** the PON (Passive Optical Network) light should be on - if not, try a power cycle of the ONT and get in touch.
** the LOS (Loss of service) light should be off - if not, try a power cycle of the ONT and get in touch.
** the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable


<div class="AAMenuRow">
*If lights are as they should be, then the Fibre and ONT should be working OK, time to check your router:-
{{AAMenu|img=Menu-stop.svg|link=FTTP Down|title=Completely Offline|text=If your FTTP line is down permanently then look here for help}}
**Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect
{{AAMenu|img=menu-snail.svg|link=Slow FTTP|title=Slow FTTP|text=Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?}}
** Check the PPP username/password on the router, and restart the router just to be sure.
{{AAMenu|img=Menu-router.svg|title=Openreach ONT|link=Openreach FTTP ONT|text=Information about the Openreach FTTP Optical Network Termination unit }}
** ...get in touch
{{AAMenu|img=WIFI icon.svg|link=:Category:WiFi Challenges and Limitations|title=WiFi Challenges and Limitations|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}}



== Slow connection ==
</div>
* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G
* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk
* Try a power cycle of the ONT
* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic
* Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
* ...get in touch.

Revision as of 13:44, 19 July 2022


A working Openreach ONT
An older working Openreach ONT

Here is some steps to take if you have problems with your FTTP service.

Menu-stop.svg

Completely Offline

If your FTTP line is down permanently then look here for help

Menu-snail.svg

Slow FTTP

Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?

Menu-router.svg

Openreach ONT

Information about the Openreach FTTP Optical Network Termination unit

WIFI icon.svg

WiFi Challenges and Limitations

Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.


Subcategories

This category has only the following subcategory.

Pages in category 'FTTP Faults'

The following 6 pages are in this category, out of 6 total.