Category:FTTP Faults: Difference between revisions

From AAISP Support Site
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== No connection ==
== No connection ==
* Check the Openreach ONT:-
* '''Check the Openreach ONT:-'''
*# the Power light should be on - if not check power cable/switch etc
*# the Power light should be on - if not check power cable/switch etc
*# the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch.
*# the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch.
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*# the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable
*# the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable


*If lights are as they should be, then the Fibre and ONT should be working OK, time to check your router:-
If lights are as they should be, then the Fibre and ONT should be working OK, time to:
* '''check your router:-'''
*#Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect
*#Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect
*# Check the PPP username/password on the router, and restart the router just to be sure.
*# Check the PPP username/password on the router, and restart the router just to be sure.

Revision as of 20:25, 13 April 2022


A working Openreach ONT
An older working Openreach ONT

Status lights on the Openreach ONT

  • We have a page about the lights and their meaning on the Openreach ONT: Openreach_FTTP_ONT

No connection

  • Check the Openreach ONT:-
    1. the Power light should be on - if not check power cable/switch etc
    2. the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch.
    3. the LOS (Loss of service) light should be off - if not, check the cables, try a power cycle of the ONT and get in touch.
    4. the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable

If lights are as they should be, then the Fibre and ONT should be working OK, time to:

  • check your router:-
    1. Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect
    2. Check the PPP username/password on the router, and restart the router just to be sure.
    3. ...get in touch

Slow connection

  • Try a wired connection from your computer instead of WiFi to rule out any WiFi problems
  • Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G
  • Use our speed test to check up and download speeds: https://speedtest.aa.net.uk
  • Try a power cycle of the ONT
  • Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic
  • Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
  • ...get in touch.

Subcategories

This category has only the following subcategory.

Pages in category 'FTTP Faults'

The following 6 pages are in this category, out of 6 total.