CityFibre ONT: Difference between revisions

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[[File:CityFibre-ONT-Angle.png|thumb|CityFibre ONT]]
[[File:CityFibre-ONT-Angle.png|thumb|CityFibre ONT]]

This page has information about the CityFibre provided ONT - the box that connects the CityFibre fibre connection to your own router.


=LEDs=
=LEDs=


==Overview==
===Overview===
There are four LEDs on the CityFibre ONT:
There are four LEDs on the CityFibre ONT:


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*LED 4 (Right) - Ethernet
*LED 4 (Right) - Ethernet


==Normal state of the LEDs ==
===Normal state of the LEDs ===
When working properly this is the state each light should be in, indicating a good connection/service:
When working properly this is the state each light should be in, indicating a good connection/service:


*Power: Solid Green - Device has booted up ok
*'''Power''': Solid Green - Device has booted up ok
*Broadband: Solid Green - physical connection is established to the fibre
*'''Broadband''': Solid Green - physical connection is established to the fibre
*Service: Solid Green - Internet service has been established
*'''Service''': Solid Green - Internet service has been established
*Ethernet: Green - connected to your router
*'''Ethernet''': Green - connected to your router


=Diagnostics=
=Diagnostics=
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*Reset
*Reset


==Reboot the CityFibre ONT==
===Reboot the CityFibre ONT===
You can pull the power cable, wait a few seconds and plug it back in again. This is safe to do and will mean the ONT reboots and reconnects to the fibre network.
You can pull the power cable, wait a few seconds and plug it back in again. This is safe to do and will mean the ONT reboots and reconnects to the fibre network.


==Reset the CityFibre ONT==
===Reset the CityFibre ONT===
Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT.
Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT.

Revision as of 20:37, 1 August 2022


CityFibre ONT

This page has information about the CityFibre provided ONT - the box that connects the CityFibre fibre connection to your own router.

LEDs

Overview

There are four LEDs on the CityFibre ONT:

  • LED 1 (Left) – Power, can be Green/Red/Amber
  • LED 2 – Broadband
  • LED 3 – Service
  • LED 4 (Right) - Ethernet

Normal state of the LEDs

When working properly this is the state each light should be in, indicating a good connection/service:

  • Power: Solid Green - Device has booted up ok
  • Broadband: Solid Green - physical connection is established to the fibre
  • Service: Solid Green - Internet service has been established
  • Ethernet: Green - connected to your router

Diagnostics

There is no end user access to the ONT's configuration or status pages. There are two things a customer can perform though:

  • Reboot
  • Reset

Reboot the CityFibre ONT

You can pull the power cable, wait a few seconds and plug it back in again. This is safe to do and will mean the ONT reboots and reconnects to the fibre network.

Reset the CityFibre ONT

Use a paperclip, or similar, and hold in the reset switch for 10-15 seconds. This will cause a reboot and factory reset of the ONT.