Glossary

From AAISP Support Site

ADSL Related

TAM
Test Access Module
ADSL
Asymmetric Digital Subscriber Line
BRAS
Broadband Remote Access Server
CPE
Customer Premise Equipment (router or modem)
DSLAM
Digital Subscriber Line Access Modulator
DLM
Dynamic Line Management

BT Fault Terms

KBD
Knowledge Based Diagnostics
KCI
Keep Customer Informed
MFL
Main Fault Location
CA
Customer Apparatus
MBORC
Matters Beyond Our Reasonable Control. Used by BT to indicate that they're suspending normal fix guarantees as some external event has made it impossible to achieve them (e.g. a fire, storms, terror attack).
AI
Action Item
WAC
Work Allocation Controls (team)


Services Related

BT
British Telecom
BTOR
British Telecom Openreach
BTW
BT Wholesale
TTW
TalkTalk Wholesale
DNS
Domain Name System/Server
VoIP
Voice over Internet Protocol
DS
Delegation signer (The record used to identify the DNSSEC signing key of a delegated zone)
IDN
Internationalised Domain Name
IP
Internet Protocol

Email Related

POP3
Post Office Protocol, Version 3
IMAP
Internet Message Access Protocol
SMTP
Simple Mail Transfer Protocol