Revision as of 11:37, 28 April 2016

Internet Relay Chat (irc) is a simple on-line live chat system. It allows text messages to be posted and read in channels. There is a chat channel for A&A customers which can be very useful for getting advice and contacting support staff in or out of normal hours.

Server Details:

Server: irc.z.je
Channel: #A&A

Web based client: https://webirc.aa.net.uk

Getting our attention

Staff do take part in the irc channel, but it can be quite lively from time to time. If you want to get the attention of a member of staff then use the word staff which the staff stalk. Staff generally have names starting AA-. It helps to say if you need sales, support or accounts as well.

Using the Web based IRC Client

Private Messages

You can send someone a Private message (PM) by typing: /msg TheirNickname or clicking on their names and selecting message

Click a person to Message then

This will open a'tab' where you can talk directly with that person. If someone sends you a PM, a tab will appear on your side.

@@ Line 10: / Line 10: @@
 ==Getting our attention==
 Staff do take part in the irc channel, but it can be quite lively from time to time. If you want to get the attention of a member of staff then use the word staff which the staff stalk. Staff generally have names starting AA-. It helps to say if you need sales, support or accounts as well.
+=Using the Web based IRC Client=
 ==Private Messages==
-You can send someone a Private message (PM) by typing: /msg TheirNickname or, in the web client by clicking on their names.
+You can send someone a Private message (PM) by typing: /msg TheirNickname or clicking on their names and selecting message
+[[File:IRC-PrivateMessage.png|thumbnail|Click a person to Message then]]
 This will open a'tab' where you can talk directly with that person. If someone sends you a PM, a tab will appear on your side.