KBD: Difference between revisions

Latest revision as of 18:10, 3 January 2019

Accessing This Feature

Access is via the Control Pages as follows:

Log in to the Control Pages with your xxx@a login
Click on the line you want to run the diagnostics on
Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there

Availability

On BT based ADSL, FTTC and FTTP circuits

Information

KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.

It can be useful in identifying faults, but often it will say no fault found even when there is.

It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider.

Examples

KBD reports there is a Major Service Failure affecting this line, BT will already on the case in fixing it

This was a line below the fault threshold rate (i.e., slow). We'd report a fault after doing the standard tests

@@ Line 3: / Line 3: @@
 ===Availability===
-*On BT based ADSL, FTTC nad FTTP circuits
+*On BT based ADSL, FTTC and FTTP circuits
 ==Information==
@@ Line 10: / Line 10: @@
 It can be useful in identifying faults, but often it will say no fault found even when there is.
+It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider.
 ==Examples==
-[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it]]
+[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Failure affecting this line, BT will already on the case in fixing it]]
+[[File:Kbd-loss.png|none|frame|This was a line below the fault threshold rate (i.e., slow). We'd report a fault after doing the standard tests]]
+[[Category:Line Tests]]