KBD: Difference between revisions

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[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it]]
[[File:kbd-mso.png|none|frame|KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it]]

[[File:Kbd-loss.png|none|frame|This was a line below the fault threshold rate (ie, slow). We'd report a fault after doing the standard tests]]

Revision as of 13:03, 19 March 2015

Click to Access the Control Pages

Accessing This Feature

Access is via the Control Pages as follows:

  1. Log in to the Control Pages with your xxx@a login
  2. Click on the line you want to run the diagnostics on
  3. Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there

Availability

  • On BT based ADSL, FTTC nad FTTP circuits

Information

KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.

It can be useful in identifying faults, but often it will say no fault found even when there is.


Examples

KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it
This was a line below the fault threshold rate (ie, slow). We'd report a fault after doing the standard tests