Accessing This Feature
Access is via the Control Pages as follows:
- Log in to the Control Pages with your xxx@a login
- Click on the line you want to run the diagnostics on
- Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there
- On BT based ADSL, FTTC and FTTP circuits
KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.
It can be useful in identifying faults, but often it will say no fault found even when there is.
It can detect if there is a phone line fault and may suggest reporting it to 'OR' (Openreach). In this case, report the fault to the phone line provider.
KBD reports there is a Major Service Failure affecting this line, BT will already on the case in fixing it
This was a line below the fault threshold rate (i.e., slow). We'd report a fault after doing the standard tests