KBD

From AAISP Support Site
Revision as of 13:00, 19 March 2015 by AA-Andrew (talk | contribs)
Click to Access the Control Pages

Accessing This Feature

Access is via the Control Pages as follows:

  1. Log in to the Control Pages with your xxx@a login
  2. Click on the line you want to run the diagnostics on
  3. Click on the 'Knoweldge Based Diagnostics' button, and follow the instructions from there

Availability

  • On BT based ADSL, FTTC nad FTTP circuits

Information

KBD is a tool provided by BT, results can vary, but BT require us to run a KBD before reporting a fault.

It can be useful in identifying faults, but often it will say no fault found even when there is.


Examples

KBD reports there is a Major Service Outage affecting this line, BT will already on the case in fixing it