Difference between revisions of "KCI"

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{{DISPLAYTITLE:Keep Customers Informed}}
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{{DISPLAYTITLE:Keep Customer Informed}}
 
KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system!
 
KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system!
   
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*Order status tracking
 
*Order status tracking
 
*Engineer appointment times
 
*Engineer appointment times
*Broadbane up/down messages
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*Broadband up/down messages
 
*Fault tracking
 
*Fault tracking
 
*and so on
 
*and so on
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to a new system which will better tie the various ways we notify customers in to a single system.
 
to a new system which will better tie the various ways we notify customers in to a single system.
   
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From the customer point of view our notification should look very similar. As time goes on we will be adding more features. This will be described on this page.
From the customer point ov
 
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=Features=

Revision as of 09:01, 24 April 2017

KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system!

We send emails and text messages to customers about many and various things regarding the status of their service, eg:

  • Order status tracking
  • Engineer appointment times
  • Broadband up/down messages
  • Fault tracking
  • and so on

A new system

Starting April 2017 we will be working through the systems moving everything to a new system which will better tie the various ways we notify customers in to a single system.

From the customer point of view our notification should look very similar. As time goes on we will be adding more features. This will be described on this page.

Features