Jump to content

This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

KCI: Difference between revisions

377 bytes added ,  18 August 2018
→‎top: clean up, typos fixed: eg: → e.g.:
mNo edit summary
(→‎top: clean up, typos fixed: eg: → e.g.:)
 
(5 intermediate revisions by one other user not shown)
{{DISPLAYTITLE:Keep CustomersCustomer Informed}}
__NOTOC__<indicator name="Configuring">[[File:menu-configure.svg|link=:Category:Configuring|30px|Back up to the Configuring Category]]</indicator>
[[Category:Configuring]]
KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system!
 
We send emails and text messages to customers about many and various things regarding the status of their service, ege.g.:
*Order status tracking
*Engineer appointment times
*BroadbaneBroadband up/down messages
*Fault tracking
*and so on
to a new system which will better tie the various ways we notify customers in to a single system.
 
From the customer point of view our notification should look very similar. As time goes on we will be adding more features. This will be described on this page.
From the customer point ov
 
=Features=
Coming soon.
 
[[File:KCI-editlogin.png|none|KCI Options]]
editor
698

edits