Keep Customers Informed

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KCI (Keep Customer Informed) is one of those horrid BT acronyms, and from April 2017 we are making a new KCI system!

We send emails and text messages to customers about many and various things regarding the status of their service, eg:

  • Order status tracking
  • Engineer appointment times
  • Broadbane up/down messages
  • Fault tracking
  • and so on

A new system

Starting April 2017 we will be working through the systems moving everything to a new system which will better tie the various ways we notify customers in to a single system.

From the customer point ov