Slow FTTP: Difference between revisions

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Here is some steps to take if you have problems with your FTTP service.
Here is some steps to take if you have problems with your FTTP service.

Revision as of 13:43, 19 July 2022


Here is some steps to take if you have problems with your FTTP service.

I have a slow FTTP connection

If your FTTP service is slow, eg a speed test is not reporting expected speeds, then try these:

  1. Use our speed test to check up and download speeds: https://speedtest.aa.net.uk - try tests at different times of the day as this can help track 'peak time congestion'
  2. Try a wired connection from your computer instead of WiFi to rule out any WiFi problems.
  3. Try a different computer/device
  4. Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
  5. Check/swap the cable between the ONT (The Openreach unit that the fibre connects to) and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
  6. Try a power cycle of the Openreach ONT
  7. Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
  8. Try a laptop/PC plugged in to the Openreach ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
  9. ...get in touch.

Always worth running a test, even if LOS light is off - there could be a problem further upstream and Openreach may already be aware or we'll need to report a fault:

  • Run a test:-
    1. Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg:
      GTC_FTTP_SERVICE_1005 Possible fault in the Openreach network.