Internet Relay Chat (irc) is a simple on-line live chat system. It allows text messages to be posted and read in channels. There is a chat channel for A&A customers which can be very useful for getting advice and contacting support staff in or out of normal hours.
Staff do take part in the
irc channel, but it can be quite lively from time to time. If you want to get the attention of a member of staff then use the word staff which the staff stalk. Staff generally have names starting AA-. It helps to say if you need sales, support or accounts as well.
=Using the Web based IRC Client=
It is often better to send a private message to a
membe of staff rather than posting your details to the main channel where everyone can read it. You can send someone a Private message by clicking on their name and selecting message:
[[File:IRC-PrivateMessage.png|Click a person to Message them]]
This will open a'tab' where you can talk directly with that person. If someone sends you a PM, a tab will appear on your side. You can then switch between the Private Message tab (AA-Shaun) and the main Channel (#A&A)
[[File:IRC-PrivateMEssageTab.png|You then have Tabs]]