Difference between revisions of "IRC"

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Internet Relay Chat (irc) is a simple on-line live chat system. It allows text messages to be posted and read in channels. There is a chat channel for A&A customers which can be very useful for getting advice and contacting support staff in or out of normal hours.
 
==Server Details:==
Server: irc.zaachat.jenet
TLS: enabled and enforced
Channel: #A&A
Port: 6697
 
Web -based client:
https://webirc.aa.net.uk
 
==Getting ourOur attentionAttention==
Staff do take part in the ircIRC channel, but it can be quite lively from time to time. If you want to get the attention of a member of staff then use the word staff which the staff stalk. Staff generally have names starting AA-. It helps to say if you need sales, support or accounts as well.
Staff generally have names starting '''AA-'''.<br />
 
It helps to say ''''staff tech'''', ''''staff sales'''' or ''''staff accounts'''' as this will flag up to people in those departments that you need help.
 
==Personal & Confidential Information==
It is important to know that the IRC servers are purposefully not run by Andrews & Arnold Ltd, chat and even private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc. as they can be read by other people.
 
=Using the Web based IRC Client=
 
==Private Messages==
It is often better to send a private message to a membemember of staff rather than posting your details to the main channel where everyone can read it. You can send someone a Private message by clicking on their name and selecting message:
 
[[File:IRC-PrivateMessage.png|none|frame|Click a person to Message them]]
 
This will open a'tab' where you can talk directly with that person. If someone sends you a PM, a tab will appear on your side. You can then switch between the Private Message tab (AA-Shaun) and the main Channel (#A&A)
 
[[File:IRC-PrivateMEssageTab.png|none|frame|You then have Tabs]]
 
When you get a new Private Message a number will appear next to that persons name in the tab, e.g.:
 
[[File:IRC-PrivateMessageNotification.png|none|frame|New Private Message]]
 
If you use the web client a lot, then you may wish to enable 'Desktop Notifications' if your browser supports it. This is a setting found under the 'cog' icon on the top/right.

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