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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Streaming UHD 4K Video: Difference between revisions

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==What to do if you have problems==
*'''Check your TV hardware:'''
**Can your TV actually play UDH 4K content?
**eg, try playing UDH from a different streaming service such as Netflix, Youtube, Vimeo, iTunes, Amazon etc
***Try a different player - eg if you use a device such as an 4K Apple TV, try your Smart TVs built in Apps.
 
*'''Check your internet connection:'''
**Use a wired connection rather than WiFI
**Try speed test sites to check your connection, you'll be wanting to see about 20Mb/s or more
***http://speedtest.net
 
*'''Check our CQM graphs on the control pages'''
Your graph should look nice a clean - no red packet loss, not blue or green latency spikes. Whilst streaming you'll see the download shown. For example:
 
[[File:Cqm-4k.png]]
 
*Still having problems?
**If you're sure your TV is working ok, and your wired internet connection is giving good speeds and your CQM graph looks clean, but you're still unable to stream at 4k UHD, then do ask our support team to review the line and you may need to contact the streaming provider for further help.
 
 
 
 
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