This page has information to those customers who have kindly offered to help in diagnosing the ongoing peak time slow throughput problems we've been seeing in February and March 2017.

Summary

On TalkTalk DSL circuits we've been seeing slow single thread TCP throughput in the evenings. ie, a VDSL circuit in sync at 79.9M can see < 10M throughput. Running multiple single thread downloads can fill the link as each will use around 10M

Various things have been tried to narrow down what is causing this, but so far it still remains a mystery!

These tests are being headed up by Andrew, you can find me in IRC.

Status post

The status post should be update daily with information:

https://aastatus.net/2358

Running iperf

To help with the investigations we've asked customers to run an iperf3 server and allow our IPs in. We'd ask that you keep the iperf server running all the time throughout the duration as then staff can run tests without having to bother you!

This page was written 2017-03-10 and we expect to need to run tests over the next 7 days.

Installing iperf3:

iperf3 on linux systems should be available in your normal software repositories, eg: Debian based systems:

sudo apt-get install iperf3

Redhat based systems:

sudo yum install iperf3

You can read about iperf in the manual (man iperf3) or at https://iperf.fr/

starting iperf

simply running:

iperf3 -s

This will listen on the default port of 5201. It will run on the console, so may be best run in a screen session or as a background daemon (-d option)

IPs to allow:

Allow these IPs to access your machine on TCP port 5201

90.155.53.38
2001:8b0:0:53::38
90.155.23.30
2001:8b0:0:23::30
81.187.30.90
2001:8b0:0:30::90

Let us know

Once your side is set up, please email support@aa.net.uk with a subject of "iperf" and the IPv4 or IPv6 address of your iperf server. Inclde your IRC nickname if you're on our IRC channel.

TTiperf