Back up to the VoIP Features Category


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Call Detail Records

Call Detail Records (CDRs) are available on the Control Pages. The invoice will include an itemised bill too.

Note that outbound calls to Freephone numbers (e.g. 0800) will not be shown.

Click to Access the Control Pages

Accessing This Feature

Access is via the Control Pages as follows:

  1. Log in to the Control Pages with your xxx@a login
  2. Click on, or search for, the number you want to view
  3. Click on the CDR link to view the Call records

Fields on the CDR page

  • Calls in green are outbound calls from the customer
  • Calls in blue are inbound calls to the customer
  • Calls in white/grey are calls that did not connect

  • Ring - the time in seconds the call rang for
  • Call - The time in seconds the call lasted for after being answered.
    • When a call is not connected, the SIP response code is given in place of the call length. e.g., 180, 183 etc.
  • Rate - the rate code of the call, e.g. 01 is a UK 01 number, fm are mobile numbers