Revision as of 08:01, 1 May 2015

Call Gate - IVR

Simple Call Gates are supported, where by a number can be called and a message played back such as 'Please press 1 for Sales, 2 for support...'. The system will then put the call to a corresponding number.

To set this up:

Set the 'Main' number can to always to go voicemail, or to go to voicemail after an amount of time. Fill in some of the Also-rings to go to the DDI of the various targets you want Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert.

If there is a fail number set up as well as some also ring numbers then the fail number is used as a default if no digits are keyed. If there is a fail and no also ring then the fail number is used immediately after the announcement. - this then works as a greeting before a call is put through to phones.

Other VoIP Features

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+=Call Gate - IVR=
-==One Number, many targets==
-Incoming call routing is configured on the Control Pages. Call Routing is based on setting the 'Target' - a number can have multiple targets, e.g., can be routed to a SIP phone as well as a mobile, and multiple other numbers. Indeed, you can also register multiple SIP phones against the same number, and calls will go to all the SIP phones that are registered.
+Simple Call Gates are supported, where by a number can be called and a message played back such as 'Please press 1 for Sales, 2 for support...'. The system will then put the call to a corresponding number.
-=Targets in Detail=
-A phone number can be given many targets, each target has a delay, so you can control which phones ring first etc.
-==SIP Phone==
+==To set this up:==
-You can register multiple sip phones to our server.
-The Tag is 4 characters that will be prefixed to the number and shown on your SIP phone display (if it has one)
+Set the 'Main' number can to always to go voicemail, or to go to voicemail after an amount of time.
-==Your Server==
+Fill in some of the Also-rings to go to the DDI of the various targets you want
-We can route calls to your own SIP server, fill in the details of your server here.
+Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller
+Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
-==Also Ring==
+This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert.
-These are up to 10 other numbers that we'll send the call to. They can be other numbers you have with us, or can be any other number. e.g. mobiles, international etc. - any number which you can normally dial from your account. The charge for the call will be the same as if you were dialling the call normally from your account.
+If there is a fail number set up as well as some also ring numbers then the fail number is used as a default if no digits are keyed. If there is a fail and no also ring then the fail number is used immediately after the announcement. - this then works as a greeting before a call is put through to phones.
 ==Other VoIP Features==