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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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=Quota=
The Home::1 has a quota amount per month
Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.
▲The Home::1 has a quota amount per month, either 100GB, 200GB, 300GB, 400GB or 500GB. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a 50GB top up (and charge for it) More details below...
==How to Change the monthly quota==
You can regrade through https://aa.net.uk/broadband-regrade.html
==Topping up before the quota runs out==
[[File:Topup50GB.png|none|frame|Top up button]]
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it.
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
==How to view remaining Quota==
It can be viewed from the [
▲It can be viewed from the [http://aa.net.uk/login-clueless.html control pages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:
[[File:H1Quota.png|300px|Remaining quota]]
The figure on the homepage is a
The quota figure on the homepage can also be viewed as an svg image using the URL: https://quota.aa.net.uk you can request a json or plain text version too, eg:
curl -L https://quota.aa.net.uk --header "Accept: application/json"
curl -L https://quota.aa.net.uk --header "Accept: text/plain"
wget https://quota.aa.net.uk --header="Accept: application/json" -q -O -
wget https://quota.aa.net.uk --header="Accept: application/plain" -q -O -
==Usage Tracking==
==Quota Warnings==
We can send an email when the quota reaches a certain point. You can edit this on the [
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]
==Quota Top up Options==
The [
[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]
|-
!Slow
|The line speed will be capped, the speed depends on the tariff. For 100GB users the slow mode will now be around
|You can top up from the Control Pages (see
|-
!Auto-bill
==Quota on Bonded/Multi-line Home::1 Lines==
===Overview===
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience.
*Multiple lines on Home::1 lines need to be on the same login (e.g. example@a)
*They will all be given a different line number (e.g. example@a.1, example@a.2 etc.).
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
===Balancing===
From a user's perspective, this means that you don't get auto topped-up until you have completely run out of quota across your set of lines. However, there can be confusing states where (e.g.) you have a total of 25GB quota left, shown to you as line 1 having 20GB quota and line 2 having 5GB quota. Don't panic; when the line with 5GB quota runs out of quota completely, balancing will kick in and adjust the situation.
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