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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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==Server Details==
Server: irc.
TLS: enabled and enforced
Channel: #A&A
https://webirc.aa.net.uk
==Getting
Staff do take part in the
Staff generally have names starting '''AA-'''.<br />
It helps to say ''''staff tech'''', ''''staff sales'''' or ''''staff accounts'''' as this will flag up to people in those departments that you need help.
==Personal & Confidential Information==
It is important to know that the IRC servers are purposefully not run by Andrews & Arnold Ltd, chat and even private messages can be logged (even if you use SSL to the server). Therefore, do not use IRC to send confidential information such as passwords etc. as they can be read by other people.
=Using the Web based IRC Client=
Pick a nickname, and then click Start. You will then be in the main IRC Channel with all the other staff and customers. At this point you may ask for staff or simply ask a question to whole channel.
==Private Messages==
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