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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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When connecting to our email service over IMAP we will create a special folder named <code>spam</code> (lowercase). If you delete the spam folder it will be re-created next time you log in.
Some email clients recognise this folder as being 'special' and may call is something else, eg our webmail calls it <code>Junk</code>
The service will then move messages that has been classified as spam in to this folder. This helps
==Disabling the spam folder ==
To stop the mail system from putting spam (or any) messages then you can create
==Spam 'learning'==
==Checking the learning==
If you view the '[[Email_Viewing_Headers|headers]]' of a message, you should see the spam report, and a line looking like:
-3.0 BAYES_00 BODY: Bayes spam probability is 0 to 1%
or perhaps
If the 'Bayes spam probability' is incorrect, then it can be taught about messages that it has got wrong in the following ways:
*Move a message '''OUT''' of the spam folder to tell the system it is '''NOT spam'''
*Move a message '''IN''' to the spam folder to tell the system it '''IS spam'''
If you make a mistake, just move the message back.
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