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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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== Step 3: Connect to the Test Socket to Eliminate Internal Wiring ==
# Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring. If it is a newer NTE5C socket, then it should just unclip on the sides.
#Behind the faceplate is another telephone socket. Connect your broadband splitter to that and the router to the splitter.
#
#If it does, the problem is in your internal wiring and
If you do not have a master socket like this (meaning your phone installation dates to before ~1986), try connecting the broadband splitter to the first socket where the line comes in to the building, and connect the router to the splitter.
[[File:Master-sockets Examples.jpg|right|
[[File:TestSocketExample.png|left|500px]]
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