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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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*If you have registration problems then this page isn't going to help much
*CODECs are not mentioned here, as A&A only support G7.11 A-LAW CODEC
= Brief overview =
Here is a very brief overview of types of audio problems, their cause and the fix.
{| class="wikitable"
|+ SIP Audio Problems
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! Type !! Typical Cause !! Typical fix
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| No audio || Firewall/NAT blocking traffic || Investigate firewall/NAT/ALG
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| Short silent gaps || Packet loss || Check internet quality
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| Audio garbled || Internet quality || Check jitter and quality of internet connection
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| No audio after a few minutes || Firewall/NAT/session timeouts || Investigate firewall/NAT/ALG
|}
= Checklist: =
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