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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow FTTP: Difference between revisions

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===Actual tests to run:===
these are tests you can from your computer, some of them (eg the ping) will need you to use a command prompt or terminal to enter the commands. Do gen in touch if you need help with how to do that.
 
#'''Ping tests:''' <br> running ping tests from the 'command line' can help see if there is any strange loss or latency.
## '''ping your router:''' <br> This will test your local connection. eg, if your router (gateway) is 192.168.0.1 then run: <syntaxhighlight>ping -c 100 192.168.0.1</syntaxhighlight> and let us know the last few lines containing the results, which show any loss, the latency and jitter, eg:<syntaxhighlight>
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