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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow FTTP: Difference between revisions

Slow FTTP (view source)

Revision as of 12:35, 27 July 2023

42 bytes added ,  27 July 2023
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→‎Checking the hardware and connections
===Checking the hardware and connections===
 
# Try a '''wired connection''' from<br> Connect to your computerrouter with cable instead of WiFi - to rule out any WiFi problems.
# Try a '''power cycle the ONT''' <br> Unplug and reconnect the power cable of the Openreach/CityFibre ONT - always worth a try!
# '''Ensure the router is capable of the speed''' of the circuit -<br> eg, maybe you have a 1G service but an older router? - let us know the model you are using▼
# Connect your computer directly in to the router - so as to bypass any other switches you have - this will help eliminate other equipment in the path to your router
# Try a '''laptop/PC pluggedConnect directly in to the ONT''' instead<br> It;s possible to use the internet without the use of usingthe router. You can connect your routercomputer directly in to the ONT - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. see: [[PPPoE_on_a_Computer]] for more help on this.▼
▲# '''Ensure the router is capable of the speed''' of the circuit - eg, maybe you have a 1G service but an older router? - let us know the model you are using
# '''Different computer/devices''' <br> Always worth trying different computers just in case one has a problem.
▲# Try a '''laptop/PC plugged directly in to the ONT''' instead of using your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. see: [[PPPoE_on_a_Computer]] for more help on this.
# '''Check/swap the cable''' <br> between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a '''8-wire''' CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.▼
# Try a different computer/device
▲# '''Check/swap the cable''' between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a '''8-wire''' CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
 
 
===Diagnostics you can run from a computer:===
AA-Andrew
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