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Slow FTTP: Difference between revisions
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→Diagnostics you can run from a computer:
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#'''Ping tests:''' <br> running ping tests from the 'command line' can help see if there is any strange loss or latency.
## '''ping your router:''' <br> This will test your local connection. eg, if your router (gateway) is 192.168.0.1 then run: <syntaxhighlight>(on windows) ping -
--- 192.168.0.1 ping statistics ---
100 packets transmitted, 100 received, 0% packet loss, time 100970ms
rtt min/avg/max/mdev = 0.137/0.172/0.736/0.068 ms</syntaxhighlight>
## '''Ping our network:''' <br>This will ping through your router to us, and therefore tests your connection to our network <syntaxhighlight>(on windows) ping -
##'''Ping with larger packet sizes''' <br> normal pings send small packets, sometimes a problem can affect large packets, so try these two pings, and send in the results:
<syntaxhighlight>(on windows) ping -n 100 -f -l 1400 81.18781.187</syntaxhighlight>
<syntaxhighlight>(on windows) ping -n 100 -f -l 1472 81.18781.187</syntaxhighlight>
#'''Speed test web sites:''' <br>Use ours and some other 3rd party ones to check up and download speeds run these at different times of day as this can help track 'peak time congestion'. note - many http speed testers are not very good for testing 1G connections - always take results with a pinch of salt
## https://speedtest.aa.net.uk
* '''Run a test:-'''
*# Our Control Page will allow you to run an 'End to End' test, this may if Openreach's systems detect a fault, in which case, do get in touch. eg: <tt>GTC_FTTP_SERVICE_1005 Possible fault in the Openreach network.</tt>
=More advanced topics and areas of investigation=
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