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Slow FTTP: Difference between revisions
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→Diagnostics you can run from a computer:
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These are tests you can from your computer, some of them (eg the ping) will need you to use a command prompt or terminal to enter the commands. Do gen in touch if you need help with how to do that.
#'''Ping tests:''' <br> running ping tests from the 'command line' can help see if there is any strange loss or latency. <br> ''Expected results'': The ping results should show 0% loss and the latency should be below 20ms, any thing else would need further investigation.
## '''ping your router:''' <br> This will test your local connection. eg, if your router (gateway) is 192.168.0.1 then run this to send 100 pings: <syntaxhighlight>(on windows) ping -n 100 192.168.0.1</syntaxhighlight> <syntaxhighlight>(on Mac) ping -c 100 192.168.0.1</syntaxhighlight> and let us know the last few lines containing the results, which show any loss, the latency and jitter, eg:<syntaxhighlight>
--- 192.168.0.1 ping statistics ---
## '''Ping our network:''' <br>This will ping 100 times through your router to us, and therefore tests your connection to our network <syntaxhighlight>(on windows) ping -n 100 81.18781.187</syntaxhighlight> <syntaxhighlight>(on Mac) ping -c 100 81.18781.187</syntaxhighlight>
##'''Ping with larger packet sizes''' <br> normal pings send small packets, sometimes a problem can affect large packets, so try these two pings, and send in the results: <syntaxhighlight>(on windows) ping -n 100 -f -l 1400 81.18781.187</syntaxhighlight> <syntaxhighlight>(on windows) ping -n 100 -f -l 1472 81.18781.187</syntaxhighlight> <syntaxhighlight>(on Mac) ping -c 100 -D -s 1400 81.18781.187</syntaxhighlight> <syntaxhighlight>(on Mac) ping -c 100 -D -s 1472 81.18781.187</syntaxhighlight>
#'''Speed test web sites:''' <br>Use ours and some other 3rd party ones to check up and download speeds run these at different times of day as this can help track 'peak time congestion'. note - many http speed testers are not very good for testing 1G connections - always take results with a pinch of salt. That said, ''Expected results:'' The speeds tests should show around 900Mb/s download speed ▼
▲#'''Speed test web sites:''' <br>Use ours and some other 3rd party ones to check up and download speeds run these at different times of day as this can help track 'peak time congestion'. note - many http speed testers are not very good for testing 1G connections - always take results with a pinch of salt
## https://speedtest.aa.net.uk
## https://www.fast.com
# '''iperf''' <br> Ask us about testing with ''''iperf'''' - as this is generally better than http speed test websites. See: https://support.aa.net.uk/Windows_iperf3
# ...'''get in touch'''.
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