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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Slow FTTP: Difference between revisions

Slow FTTP (view source)

Revision as of 14:10, 27 July 2023

11 bytes added ,  27 July 2023
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→‎Checking the hardware and connections
# '''Check/swap the cable''' <br> between the ONT (The Openreach/CityFibre unit that the fibre connects to) and your router - ensure it's a '''8-wire''' CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
# '''Different router''' <br> If possible, try a different router. If not possible, connect PC directly to the ONT as below.
# '''Connect directly in to the ONT''' <br> It;'s possible to use the internet without the use of the router. You can connect your computer directly in to the ONT - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test, pings etc. see: [[PPPoE_on_a_Computer]] for more help on this.
# Check the '''CQM Graphs''', via the Control Pages, to see if it is slow due to lots of traffic. - staff can help explain the graphs and check them over.
 
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Retrieved from ‘http://support.aa.net.uk/Special:MobileDiff/16890’