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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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(Still Under Construction)
This page is to help customers diagnose a slow speed problem on their line.
Please see our [http://aa.net.uk/broadband-speed.html broadband speed code of practice]
=Tests to run=
==Ping==
ping -c 100
64 bytes from
...
64 bytes from
--- 81.187.81.187 ping statistics ---
100 packets transmitted, 100 received, 0% packet loss, time 99160ms
rtt min/avg/max/mdev = 10.433/10.951/14.150/0.411 ms
==Speed Testers==
*'''TalkTalk Wholesale:-''' For TalkTalk Wholesale Customers, please run the speed tester at [http://internet-speedtest.net/ internet-speedtest.net] (and submit your line number once complete). Please run this test at least 3 times, and preferably during various times of the day/evening Please enter your line number without any spaces! These results will then be available to AAISP staff as well as TalkTalk Wholesale staff.
*'''BT Wholesale:-''' please run the speed tester at [https://speedtest.btwholesale.com speedtest.btwholesale.com]
For other Customers, please use our speedtester [http://speedtest2.aa.net.uk speedtest2.aa.net.uk] and let us know the results.▼
▲
-Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line.▼
Please do run the various speed testers at different times of day, as this can help determine if there is congestion at peak times.
▲-Bear in mind that online speed testers are not always 100% accurate, and should be used with a bit of caution. Also, run the speed tested on a wired connection rather than wifi, and without any other traffic happening on the line.
==Traffic Capture==
!Fault Threshold Rate
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!Fault Threshold Rate
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!Throughput
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|1200kbit/s to 4000kbit/s
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|2000kbit/s to 7150kbit/s
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|4000kbit/s to 21000kbit/s
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! Throughput
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