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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Home::1: Difference between revisions

1,084 bytes added ,  10 Ocak 2020
Corrected fetching plain text quota with wget
(Corrected fetching plain text quota with wget)
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<indicator name="Configuring">[[File:menu-configure.svg|link=:Category:Configuring|30px|Back up to the Configuring Category]]</indicator>
<indicator name="Front">[[File:Menu-cog.svg|link=:Category:Line Settings|30px|Back up to the Broadband Line Settings]]</indicator>
The '''Home::1''' tariff is an ideal tariff for home users who want a simple fixed-usage service from AAISP. More details as to what is offered and the pricing can be found on the main website:
 
=Quota=
The Home::1 has a quota amount per month, eitherwhich 100GB,you 200GB,choose 300GB,when 400GBordered orand can change during the life of the service. There is also a quota bonus of half of the unused quota from the previous month being added to the 500GBnext. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a 50GB top -up (and charge for it) More details below...
 
Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.
The Home::1 has a quota amount per month, either 100GB, 200GB, 300GB, 400GB or 500GB. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a 50GB top up (and charge for it) More details below...
 
==How to Change the monthly quota==
You can regrade through https://aa.net.uk/broadband-regrade.html
Please contact Sales who will be happy to do this for you. A change in tariff would take effect from the following calendar month.
 
==Topping up before the quota runs out==
[[File:Topup50GB.png|none|frame|Top up button]]
 
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. AnyFrom unusedSeptember usage6, from2017 a top -up ison Home::1 and SoHo::1 does not expire. It continues carrieduntil overyou tohave theused nextit monthall.
 
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
*Control pages: http://aa.net.uk/login-clueless.html
 
{{CPbox|#Click on the line you want to topup
==How to view remaining Quota==
#Click on the Top Up button}}
 
==How to view remaining Quota==
It can be viewed from the [httphttps://control.aa.net.uk/login-clueless.html controlControl pagesPages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:
 
[[File:H1Quota.png|300px|Remaining quota]]
 
The figure on the homepage is a real time counter of the usage, this may well differ slightly from the stats on the [https://control.aa.net.uk/ Control Pages,] as the control pages uses data that is only updated hourly.
 
The quota figure on the homepage can also be viewed as an svg image using the URL: https://quota.aa.net.uk you can request a json or plain text version too, eg:
curl -L https://quota.aa.net.uk --header "Accept: application/json"
curl -L https://quota.aa.net.uk --header "Accept: text/plain"
wget https://quota.aa.net.uk --header="Accept: application/json" -q -O -
wget https://quota.aa.net.uk --header="Accept: text/plain" -q -O -
 
==Usage Tracking==
On the control pages we show your upload and download usage by hour, day, month and more - see the [[Usage]] page for more details.
 
==Quota Warnings==
We can send an email when the quota reaches a certain point. You can edit this on the [httphttps://control.aa.net.uk/login-clueless.html Control Pages]
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]
 
==Quota Top up Options==
The [httphttps://control.aa.net.uk/login-clueless.html Control Pages] will show you your quota, and remaining usage as well as a couple of options that you can set.
 
[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]
|-
!Slow
|The line speed will be limitedcapped, inthe speed. (256kbit/s)depends on the tariff. UsageFor during100GB thisusers timethe willslow comemode outwill ofnow nextbe month'around 330kbit/s quota.and Notefor that200GB 256kbitusers it will be around 660kbit/s. The idea is aroundthat 85GB/month;at thus,that thisspeed willyou could not use allthe whole of nextthe coming month's quotaquote noeven matterflat howout. longUsage youduring spendthis slowedtime will come out of next month's quota.
|You can top up from the Control Pages (see belowabove)
|-
!Auto-bill
|When the quota is reached, the system will issue a 50GB top up and will invoice for it. (Mandatory for bonded/multi line services should be set to this for the balancing to work - more on this below.)
|n/a (It's automatic)
|}
 
==Quota on Bonded/Multi-line Home::1 Lines==
===Overview===
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience.
 
*Multiple lines on Home::1 lines need to be on the same login (e.g. example@a)
Multiple lines on Home::1 should be set to Auto Bill - this will allow balancing to work. The quota is only applied to Line 1, and the balancing will ensure that the additional lines are automatically topped up as needed from the quota on line 1.
*They will all be given a different line number (e.g. example@a.1, example@a.2 etc.).
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
 
===Balancing===
QuotaWhilst iseach calculated per-line, buthas sharedits betweenown allquota, lines inwhenever a bondedline in the set. Thereruns out of quota there is a process called "balancing", which takes the total quota for the bonded set, and splits it equally between the lines in the set.
 
From a user's perspective, this means that you don't hitget yourauto "quota reached" action (block/slow/autotopped-bill)up until you have completely run out of quota across your set of lines. However, there can be confusing states where (e.g.) you have a total of 25GB quota left, shown to you as line 1 having 20GB quota and line 2 having 5GB quota. Don't panic; when the line with 5GB quota runs out of quota completely, balancing will kick in and adjust the situation.
When your quota is reset at the beginning of each month, the balancing process runs; if you have 2 lines and 100GB quota, each line will get 50GB quota assigned.
 
In our example case, if asymmetric speeds and/or per-line [[IPv6]] routing means that you use 10GB on line 1, and 5GB on line 2, you'll hit the point where you have one line with 10GB quota and another line with 0GB quota. Balancing will detect this, and rearrange so that you have 5GB per line. If you then use 5GB on line 1 and 1 GB on line 2, balancing will kick in again, and give you 2GB per line. This will continue until you run out of quota, and yourthen out-of-quotathe action (block/slow/auto-bill) will kick in and will top-up the quota.
Whenever a line in the set runs out of quota, balancing is run again to take quota from lines that haven't yet run out and pass it to the lines that have run out.
 
If you apply a top-up before you run out of quota, this is only applied to one line. The expectation is that balancing will spread the top-up among your lines as needed.
From a user's perspective, this means that you don't hit your "quota reached" action (block/slow/auto-bill) until you have completely run out of quota across your set of lines. However, there can be confusing states where (e.g.) you have a total of 25GB quota left, shown to you as line 1 having 20GB quota and line 2 having 5GB quota. Don't panic; when the line with 5GB quota runs out of quota completely, balancing will kick in and adjust the situation.
 
In our example case, if asymmetric speeds and/or per-line [[IPv6]] routing means that you use 10GB on line 1, and 5GB on line 2, you'll hit the point where you have one line with 10GB quota and another line with 0GB quota. Balancing will detect this, and rearrange so that you have 5GB per line. If you then use 5GB on line 1 and 1 GB on line 2, balancing will kick in again, and give you 2GB per line. This will continue until you run out of quota, and your out-of-quota action (block/slow/auto-bill) will kick in.
 
If you apply a top-up before you run out of quota, this is only applied to one line. The expectation is that balancing will spread the top-up among your lines as needed.
 
[[Category:Line Settings]]
The short form of this is that your total remaining quota is the sum of the quotas on each line; every time a line runs out of quota, something called "balancing" will take quota from lines that have it, and gift it to lines that don't have it.
[[Category:Configuring]]
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