AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.
Our graphs provide a wealth of information to help diagnose a broadband fault - we have lots of examples and explanation of the data they provide
We make available various line tests to our customers, you can run things like a sync status, copper line test and other tests from the Control Pages. Find out more.
These are the basic checks that Support tend to ask customers when there is a potential fault.
You can perform a 'tcpdump' of the the traffic on your line, and view or download the data for further investigation.
Most of our lines have tweaks that can be applied to them, such as Interleaving, DLM or profile options, MTU adjustments etc. These are explained here
AAISP have a number of systems which automatically monitor the network and allow customer to view information, these are useful to see if there are any general issues.
You can ping or traceroute to a host over an AAISP ADSL line as well as a few other ISPs for comparison
AAISP automatically check customers for Open DNS servers that could be vulnerable to amplification attacks, you can also run these tests manually from the Control Pages
This category has the following 2 subcategories, out of 2 total.