editor
706
edits
This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
mNo edit summary |
m (clean up, typos fixed: slect → select) |
||
__NOTOC__
<indicator name="Diagnostics">[[File:menu-spanner.svg|link=:Category:
There are a number of checks that are sensible to try and carry out before even contacting support. Some of these will depend on whether you have a master socket, etc. However, in most cases if you call support we'll ask you to do most of these checks anyway.
|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" |
== Step 4: Swap Shop ==
If you have any spares of any of the relevant parts, try swapping them:
#Splitter (aka Filter)
|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" |
== Step 5: Diagnostics ==
There are various tools and diagnostics that are available via the Control Pages, start from the [[:Category:
|-
|style="vertical-align:top; border-style: solid; border-width: 5px 0px 5px 5px; border-color: #0095FF;" |
[[File:6.svg|100px|left]]
|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" |
== Step 6: Calling us ==
Once you call support we may ask you various questions and ask you to carry out tests. These should simply be things like plugging in or unplugging equipment, changing leads around, turning things off and on again, etc. They are not normally anything complicated or technical.
[[Category:ADSL Faults]]
[[Category:
[[Category:Dropping ADSL]]
[[Category:Slow ADSL]]
|