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==What can be done?==
We don't have any direct control over the route your circuit will take within the TalkTalk network, so in some ways it it pot luck as to which path you are on. However, TalkTalk are looking in to this to see is it's possible for any improvement. We are helping them on this project.
A temporary fix may be to adjust the case of your username befiore the @ part in your router settings. Eg, if your username is customer@a.1, then try cuSTOMer@a.1 or some other variation. If you have multiple lines, then make the username match on all of them. This will mean you will connect to a different LNS ar our side, which in turn will change the routing within the TalkTalk network. You may still get re-routed when you log in again next, but you can try the same trick again if that is the case.
This is an unsupported feature. Usually all usernames would be lower case, and our support team may will advise you to change to all lower case in the event of a problem or fault.
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