Revision as of 09:28, 3 January 2018 (view source) AA-jake (talk \| contribs) m (language change) ← Older edit		Revision as of 09:42, 3 January 2018 (view source) AA-jake (talk \| contribs) (changed phone checks) Newer edit →
{\| class="wikitable" \|- \|style="vertical-align:top; border-style: solid; border-width: 5px 0px 5px 5px; border-color: #0095FF;" \| [[File:1.svg\|100px\|left]] \|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" \| ==Step 1: Check Equipment== We know it is obvious but please do check power is on to the [[FTTC Modem\|Openreach modem]] (if you have one), and your router, that the modem is connected to the phone line, and that it actually has lights on. It is usually worth trying a simple power cycle (turn off, wait 30 seconds, turn on) to see if that clears a problem. This is not something that should be needed routinely, but always worth a try as the first step if you have a fault. *PPPoE password = as supplied If you login all ok, then the fault may be with the router that you are using. See: [[PPPoE on a Computer\|help in setting up a PPPoE connection on a computer]]. \|- \|style="vertical-align:top; border-style: solid; border-width: 5px 0px 5px 5px; border-color: #0095FF;" \| [[File:2.svg\|100px\|left]] \|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" \| == Step 2a: Check Phone Line (Andrews & Arnold line) == Do the following <b> only if you pay us for your telephone line rental</b>. #Connect a normal telephone to the line and confirm you get dial tone. #Lift the handset. You should hear an Andrews and Arnold pre-recorded message. listen for any crackles, pops, clicks, etc. If you find a problem with the phone line in any way then you need to report to us. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing a underlying phone line issue usually resolves any broadband issues you may be experiencing. It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an Openreach engineer in the exchange may have made a mistake which caused the phone line itself to break. If your line has recently been migrated to us, we may need to check that no damage was inflicted to your line in the process. \|- \|- \|style="vertical-align:top; border-style: solid; border-width: 5px 0px 5px 5px; border-color: #0095FF;" \| [[File:2.svg\|100px\|left]] \|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" \| ==Step 2: Check Phone Line== Do the following <b>if you pay someone else telephone line rental</b>. Connect a normal telephone to the line and confirm you get dial tone. Dial 17070 from the phone - this reads back the phone number. Check this is the right number for your broadband (i.e. you have found the right phone line). Key 2 for option 2 which is a quiet line test and listen for any crackles, pops, clicks, etc. If you find a problem with the phone line in any way then you need to report to your telephone service provider. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing the phone line normally resolves any broadband issues. ▼ #Connect a normal telephone to the line and confirm you get dial tone. #Dial 17070 from the phone - this reads back the phone number. Check this is the right number for your broadband (i.e. you have found the right phone line). #Key 2 for option 2 which is a quiet line test and listen for any crackles, pops, clicks, etc. ▲Connect a normal telephone to the line and confirm you get dial tone. Dial 17070 from the phone - this reads back the phone number. Check this is the right number for your broadband (i.e. you have found the right phone line). Key 2 for option 2 which is a quiet line test and listen for any crackles, pops, clicks, etc. If you find a problem with the phone line in any way then you need to report to your telephone service provider. The phone line has to be fixed and working before any broadband fault can be addressed. Fixing ~~the~~a underlying phone line ~~normally~~issue usually resolves any broadband issues. you may be experiencing. It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an Openreach engineer in the exchange may have made a mistake which caused the phone line itself to break. It is possible that a phone line fault could be caused by some work on the line regarding the broadband service, such as a migration, could have caused a fault in the phone line. e.g., an openreach engineer in the exchange may have made a mistake which caused the phone line itself to break. Unfortunately, even in these cases, if the phone line is faulty then the phone line provider will still need to be contacted and a fault reported to them. If ~~AAISP are the phone line provider then do get in touch, if~~ the phone line provider is BT, then a fault can be reported [https://www.bt.com/faults online] or by calling them. \|- \|style="vertical-align:top; border-style: solid; border-width: 5px 0px 5px 5px; border-color: #0095FF;" \| [[File:3.svg\|100px\|left]] \|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" \| ==Step 3: Swap Shop== \|- \|style="vertical-align:top; border-style: solid; border-width: 5px 0px 5px 5px; border-color: #0095FF;" \| [[File:4.svg\|100px\|left]] \|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" \| ==Step 4: Diagnostics== \|- \|style="vertical-align:top; border-style: solid; border-width: 5px 0px 5px 5px; border-color: #0095FF;" \| [[File:5.svg\|100px\|left]] \|style="vertical-align:top; border-style: solid; border-width: 5px 5px 5px 0px; border-color: #0095FF;" \| ==Step 5: Calling us==

FTTC Checks (view source)

Revision as of 09:42, 3 January 2018